Store Description: Ashley Furniture is one of the largest stores on the market of home decor, furniture, etc. Here you can find anything you or your interior designer may need. The availability of the products can be checked online, and then you’ll be able to choose whether you want to get your order from the offline store or wait for the delivery.
They offer in-home and ground delivery. Store location feature will help you choose the closest store to you where you’ll be able to pick-up the products. We want to highlight the broad selection in every niche of home products available in Ashley Furniture.
Price range: Affordable
Telephone: 866-436-3388
Summary
Ashley Furniture comprises over 800 locations worldwide. It’s an old furniture manufacturing and distributing chain established back in 1997. They cover many countries, and the manufacturing process itself is happening in the United States. The production is owned by a father and son, which makes this a truly American independent business offering good quality furniture made in the center of the free world.
Overall
4.7
Sending
User Review
3.08
(121 votes)
Comments Rating1
(8 reviews)
Pros
Affordability
Proudly manufactured in the US
Fair and transparent returns
Mobile Apps
They support the environmental protection initiatives and work on recycling
Cons
Offline stores may have a bit different refund procedures
The qualities are meeting international standards since they operate worldwide and have such a big chain of offline and online stores. Customers tend to rate their experience of buying something from Ashley Furniture as the right decision.
Delivery – 5
They offer both regular and in-home delivery. The regular delivery via FedEx, UPS, or USPS will take place if you’ve ordered something small. If the item is big, it will be either shipped from the closest offline store/warehouse or will be shipped by their own freight services from the warehouse that has the item. That may affect the delivery timeframe.
Value for money — 5
It’s fair to admit that the prices are more than affordable. Getting yourself a cozy sofa under $1000 is great since the average price of the sofa in the US is around $1500. The quality you get may be less good than from stores like Joybird producing custom-made furniture. However, what you get for this price is more than great. You’ll be happy.
Website ease of use – 4.5
The overall website experience is a bit overwhelming since they have lots of things happening on the screen at the same time. There are lots of different categories, products, and promos displayed on the main page, but don’t get scared away. They have fantastic filters offering you a chance to display just the categories you’re interested in or shop the products depending on the room you’re trying to decorate and furnish. This makes Ashley Furniture very convenient.
Product information – 5
They offer everything you may need on the product page. As an example, let’s check the average sofa page — assembly instructions in a pdf format, all the dimensions, brief description of the item and easy navigation among the sections of product details, customer reviews, and product care tips.
We believe that’s everything you may need as a client.
Product images – 5
Most of the products like sofas, beds, coffee tables, and accent chairs have very extensive photo galleries. They allow you to see the product itself in detail and review more than 3-4 pictures showcasing this product within different room interiors. It’s enough for you to make the decision of how this will look at home.
Product options – 4.5
Usually, the product page offers you a very standard set of options: color, sizing, and material. This is an average set of options, nothing special.
Support – 4.5
They offer phone support and sometimes their chat is available. Unfortunately, at the moment of the review, the chat was unavailable. The customer service hours are not mentioned anywhere, so they’re most likely available through regular business hours.
Offline Stores
They’re available worldwide in more than 800 locations. You can use the store locator to find the closest one for the pick-up and check the availability of the particular product using your zip code.
Mobile App
They have their own application for both iOS and Android, offering smartphone users a better experience. It’s very rare for a furniture store, and it highlights the fact of how serious this store is.
Warranty — 4
The warranty varies depending on the product you’ve chosen. You can access the full list of warranty details by the section on the warranty information page. It’s the most convenient way to check this information among the stores we’ve reviewed. Some stores simply do not mention the warranty, and some of them do not even offer it after all.
Returns & Refunds – 4.5
If you receive a damaged item — it will be replaced or repaired within 72 hours.
You can return the product within 30 days if you’re not satisfied with your product. However, you’ll be responsible for the return shipping in case you’re returning for any reason except the damage.
Please note: Refund timeframe and other details should be checked at the time of purchase when you deal with the offline store. Some of them may have small differences in procedures.
Eco-friendly
Ashley Furniture company recycles more than 280,000 tons of wood and more than 1,500 tons of metal annually. They’re also partnered with environment protection initiatives to support the safety of nature.
Country of production
They manufacture their products in the US with the headquarters based in Wisconsin. Then they distribute the US-made products around the globe.
Discounts/coupons – 4.5
They run promotions on different product categories and separate items (check Ashley Furniture coupons here). They also offer up to 20% discount for interior designers and industry professionals in their Trade Program.
Payment options — 4.5
You can check out with a Credit Card or use the PayPal checkout.
TOTAL SCORE: 4.73
We recommend/not recommend you if
Recommended if
You’re looking for furniture and decor pieces produced in the US
You want to furnish your home using only one website
You want to pick-up the products from the offline store
We found exactly what we were looking for. Me and my partner walked in to mostly browse when immediately we were greetedby a team member named Cade. He was very nice and asked us what we were aiming for. We wanted something more mid-century modern, green, and with the wooden legs at the bottom for our couach as well as a round dining room table. Easily he helped guide us through their selections and knew exactly what we were interested in.Ive never been in and out of a furniture store so quickly!!! And it was right before close too and he was still happy to help us!!!!
Sarah was very friendly and knowledgeable. She went above and beyond to get us the best deals possible. Sarah had great suggestions on the furniture we purchased. She had extensive knowledge of the products and really worked hard to help us be happy with the choices we made. My wife and I were so happy with Sarah we ended up buying all the furniture for our place after moving here from another state. Highly recommend Sarah and Ashley furniture in Salt Lake.
Sales Associate, Marie LaFleur and her Manager, Kim, were very helpful, kind and patient with my sister and I in assisting us with finding furniture. Marie assisted us in every aspect of customer service and so professional. Ashley Furniture has been great and making my furniture shopping experience more enjoyable. Thank you, Marie and Kim.
I absolutely loved working with Rosi! She was incredibly kind, patient, and always happy to help with any questions we had. She made the whole experience so easy and enjoyable. What stood out the most was how well she connected with me and my family; she truly made us feel comfortable and valued. She’s the best, and I highly recommend her!
Me and my husband went to Ashley to check out some sectionals for our first time home! We fell in love with the Ellisa Court Modular Sectional. Sarah was our associate and she greeted us, told us where to look around and let us shop on our own until we had questions! We came back to the Ellisa sectional and she went into great detail about all of the great qualities of this sectional which made us fall for it even more. We just received it and put it in our home and it was made to fit like a glove! We love it! Thank you Sarah for a 5 star experience!
Rick was so helpful. I gave him my sofa list and he checked on the computer to verify they were in the store. I found what I wanted and the buying process was so easy and efficient. He definitely knows his furniture. No pressure with time to look. Good prices. The delivery was perfect-the drivers and company kept you up to date even including their arrival. They were very careful carrying the sofa into the house. And yes I left a great review. I will buy from Ashley Furniture again when the need arrives. Phyllis
Our first time at Ashley Furniture was a great experience, and that was largely because of the help we received. Upon arrival, we were kindly greeted by Mr. Rick Hancey. He was very friendly, knowledgeable, and attentive, giving us space to browse while still being available to answer any questions we had.His expertise made us feel comfortable and confident in our decisions. Although we initially came in just to browse and possibly purchase a sofa, we ended up buying a beautiful mahogany kitchen table along with a gorgeous green three-piece couch set to match.We were very grateful for Mr. Rick’s patience and professionalism throughout the process. Our experience was so positive that the next time we come in for a mattress, we will definitely be asking for Mr. Rick.
New and improved layout of the store is fantastic! We come about once a year and buy a new piece of furniture. Swift professional services. Communication was fantastic from the delivery service. Delivered on time no issues.
Rosa was great! She greeted us on our first visit to Ashley’s. She showed us what I wanted to see and gave me her regular working days to come back when we had made our decision. We came back and made our purchase. The young men who did the delivery were gracious and very kind. I look forward to my two dressers coming on Dec 13th. I for one will be back there to shop.
Curtis is awesome!!Curtis was ready to greet us as we walked in, and proceeded to help us walk through the maze of furniture - happily - for almost 2 hours. He gave us recommendations based off what we have, colors we had in mind, even down to the stitches and fibers in the material in the couch. He knew it all!After much discussion, my wife and I settled on a sofa and loveseat. Curtis walked us through our payment options, warranty, delivery, and he was able to answer all my questions about how the warranty works, how we could use it, and that we’d get our money back if we never utilized it.Thank you again Curtis, we’ll find you once we finally decide on some nightstands!
I found exactly what I was looking for… there were so many options in color and style. My salesperson, Pip, was very knowledgeable about the different pieces of furniture. He gave me ample time to browse but also checked in to answer questions… he made the whole selection and purchase process a breeze!
Customer service was good. I love my new bed. Delivery was smooth. Sales was great and low pressure. Just know if you want to hold on to the bed warranty they'll force you to buy a mattress cover and it's not a good one for over $100. I would have given five stars If this were not the case. I have a better bed cover at home I would have used but it had to be on the ticket. Felt like a last minute money grab.
I had a very pleasant experience shopping at the Salt Lake City location. Curtis Tyron was extremely knowledgeable and professional and helped make a smooth shopping experience. He deserves a raise. He is the best sales associate I’ve ever had the pleasure of working with at Ashley
The men delivering our furniture we're excellent.They were professional, great workers, efficient, and courteous. They handled our piece of furniture gently. We appreciated their great work.
I have browsed Ashley Furniture several times and have never purchased anything from there until this visit. The sales rep was very respectful and gave me the space to browse. I had questions so he asked his manager Sameer (not sure of the spelling), to come and assist him. She really took the time to listen to what I was looking for (including as cat friendly as possible).The material that the couch and love seat are made out of is perfect! Besides all the bells and whistles they have. It was more money than I wanted to pay but I feel like she gave me the best deal she could and the couch and love seat checked off all my boxes!
We had an awesome experience at Ashley thanks to Pip! We had no idea where to start and he helped us figure out exactly what we wanted and the best deal for it! He was super friendly and made us feel right at home. We had a lot of fun in the process.
I had such a great experience at Ashley Furniture Store! Tony was incredibly helpful from start to finish in ordering my new couch and TV stand. He took the time to answer all my questions, and made sure I understood all the options. Thanks to him, everything went so smoothly. I couldn’t be happier with my purchase or the service. Highly recommend asking for Tony if you visit!
My sales guy was great! Very friendly and accommodating. I was irritated that the furniture I chose twice wasn’t in stock spent 3 hours choosing something else only because promised the furniture would be in my home in two days only to find out I was rescheduled for a week out. With no explanation, I had to rent a U-Haul to pick up my living room sofa and recliner , two mattresses, kitchen table. Although I was re emburst for the U-Haul and delivery fee. I feel I will share this experience with others and if I ever need furniture in the future I definitely will seek elsewhere.
The salesman Rich was very knowledgeable about each piece of furniture I was looking to buy. He was also very kind and attentive. I went back into the store the next day because I had decided to purchase a couple more items, Rich wasnt working and Tony helped me. He was also very helpful and kind.
I have browsed Ashley Furniture several times and have never purchased anything from there until this visit. The sales rep was very respectful and gave me the space to browse. I had questions so he asked his manager Sameer (not sure of the spelling), to come and assist him. She really took the time to listen to what I was looking for (including as cat friendly as possible).The material that the couch and love seat are made out of is perfect! Besides all the bells and whistles they have. It was more money than I wanted to pay but I feel like she gave me the best deal she could and the couch and love seat checked off all my boxes!
From the moment we walked into Ashley Furniture, Rosie was so sweet and helpful. We just moved here and were searching for a white vase to help pull our space together. Rosie immediately jumped in to help—she told us she’d look one way while we looked the other so we could divide and conquer. When we met in the middle, she had found the perfect one. It’s exactly what we envisioned and the perfect addition to our new home. Thank you, Rosie, for making the experience so easy and enjoyable!
My experience today at Ashley’s was amazing. The sales associate, Marie, was so sweet, kind, and understanding. The manager was also a great help. I will never forget this wonderful experience with them. 5 stars go out to these beautiful ladies!! Marilyn Sanders
I planned Ashley in Salt Lake City to be my first of several stores to try, but I was pleasantly surprised to find what I wanted and then some right here! Sarah was amazing! She had excellent knowledge of furniture and was very familiar with the many pieces in the store so she was able to find what I wanted. She spent a lot of time with me to be sure the items I needed were just right and she seemed to never tire while showing me all the options ( I suspect it went right over her lunch time). She was conscious of my budget concerns and physical needs so everything would be perfect. Cynda was also very helpful. They were both very knowledgeable about the products, pricing, finance options, warranties, and specifics. I’m so glad this was my first and last stop!
We had a great experience at Ashley Furniture. We were met in the store and he asked what we were looking for and we were on the hunt! He showed us so many different options of couches, recliners and love seat. We sat on about 40 different sets and found our set!
We went into Ashley’s furniture for a couch and we found Ricardo there to help us with our purchase and answer all our questions! It was an easy and quick transaction. We were even able to pick it the same day and use it that night! The couch is lovely and comfortable!
Diego was top notch!I had a great experience working with him at the Salt Lake showroom. He was knowledgeable, helpful, and patient—always available to answer questions without ever being pushy. Diego made the whole process smooth and enjoyable!
I needed a couch, ended up with an amazing set. Salesman was Rick, manager was Kim and she is the best. She was such an integral piece to my actual purchase. That store is extremely lucky to have her
Service was great. Our sale's man Rick was attentive without being overbearing. He aloud us to take our time and made sure that we knew the features of our Kitchen table. All while they are going through remodeling. I look forward to returning to Ashley Furniture for my next home needed.
While the showroom is not first class at the present time because of ongoing improvements, Sarah the sales person who helped me, was very pleasant, knowledgeable, and helpful. I found a dining room table that I have been looking for in four other stores so I was very glad I went there.
I worked with sarah at the salt lake city location. I knew what style I was looking for and Sarah helped me find what I wanted. She was very friendly, Really listen to what I was asking for and had patience to help me find the best Furniture package at a great price. I have shopped here before, I love the service.And I love the quality of the furniture. They are timeless pieces.
I had a wonderful experience at Ashley home furniture in Salt Lake on 4/16. I went to look at a sofa bed and a dining table that I saw online. Justin was great to work with. He was very knowledgeable and patient. I have disabilities and he was very aware of my need to move slowly and sit as needed.He also gave me a great deal. So I ended up buying both pieces. The store manager was also enjoyable to work with. The only drawback was the construction going on. Hopefully that will be finished soon.I am very pleased overall and highly recommend you give them a try!
While all the furniture isn't exactly my style, I did find the associate who assisted me to be absolutely top notch! Not everyone seemed as engaged in doing their job, but the individual that I had was absolutely focused and worked very hard to help me find exactly what I needed and wanted and was able to provide me an estimate and a cost if I decided I was going to pick it up and even had the option of holding it for a few days. This is service. I had not been in Ashley in a very long time and in this instance even though this store is being renovated and it looks a little bit rough from the outside, it's a true pleasure to go inside and take a look at everything that they have.
Update: it appears the manager has a plan to help us. Stand by.On our 2nd dining room set and it feels like we received a used one off KSL. Chips out of the legs, rubbed off finish etc. Chairs were in delivery truck with zero protection on the legs.
Rosi at the Ashley Salt Lake store was amazing. She listened to what we wanted, asked good questions was knowledgeable about the products and not pushy. She was very patient keeping our son engaged while we were testing different products. We left with a sectional that is so comfortable and we love. Thank you Rosi and Ashley.
Ian was our amazing sales guy. We came in thinking that it was just going to be another disappointing trip to find furniture for our home. We were completely wrong. He helped us with exactly what we wanted and heard us out! He made amazing recommendations and we found everything we needed in one trip. He kept us within our budget and checked everything off of our list. I highly recommend going to him for help with what you need! Thank you Ian for going above and beyond for us. We appreciate it so much! We will definitely be a returning customer for anything we need in the future!
Their showroom was really nice and they have a lot of options. BUT their prices are extremely high and have horrible customer service. We went in during their 50% off sale. We were told if the website price was cheaper, they would still honor the 50% off. They didn't. Asked to speak to a manager and the manager started making phone calls to collect money while we were trying to talk to her. The sales person became extremely rude as well. We walked out and found the exact same couch at RC Willey for $100 cheaper then the 50% off price.
Update: the customer service agent on Facebook was lovely and very helpful. I hope to have the charge dismissed by the end of the week.I tried to buy a couch online last week, the transaction did not go through and I didn't received an order number or a confirmation email. However, my credit card was charged! I tried to call customer service (impossible), requested a call back and when I finally got to talk to someone it was completely unhelpful. The agent sounded bored and told me to refresh my spam, when I told her I checked everything multiple times over the day it took them to call me back, she basically said that if I don't have an order number she can't do anything. I asked her if there's a way to check if my order was indeed created, she asked for my email and as I was giving it to her my call was "dropped". I've send emails and tried to call again with no luck. Worst customer service I've seen in a while. I'm 100% sure I won't get my couch after the incredibly long delivery time and I still have the charge on my credit card.
Been doing business with Ashley for some years now. The service at delivery gets worse every time. Today I just had a new bed delivered, it was assembled half a_s. I will have to take it apart to put together correctly. They had no concern for my property to included forcing the headboard against my gun vault pulling two of the anchors from the sheet rock. Would have pulled from wall if it were not for the lags into the stud. Their salesman are great with promises and deals until you sign. No promises kept. Over the last 5 years we have spent just shy of 15k with Ashley. They can choke on that as it will be the last.
I just purchased a huge, beautiful picture from Ashley furniture & an employee was going to load it in my vehicle. Unfortunately it did not fit. Thankfully the employee was super & helped me come up with a solution & all was great again! I appreciate how caring everyone is there! I have purchased many items at Ashley Furniture in Green Valley, AZ. I highly recommend them!
This Ashley furniture store is nice and large. What I like about it is their great selection of furniture. I can say, in good faith, that their prices and overall value, including discounts and any of their promotional offers, are good.
Needed a larger dining room set. Researched and found what I wanted but walked around the store to check out other options. I actually found a set that I really liked! Trouble is, I waited over 15 minutes for a sales person to acknowledge that I existed. Time is money... Done. It’s doubtful I’ll ever return. And to be fair, they may not have had enough sales staff on duty I don’t know. A simple, “I’ll be with you as soon as I finish with this customer” would’ve been ok.
The purchase of my new living room was very good the rep was attentive and courteous and the price was great.One bad thing is your customer service phone service I was kept 20 minutes on hold thecwas asked to leave a message. Maybe I suggest that you recruit more employees.
I give them four stars because their customer service could use some work and their products could use some slight design improvements (the leg cross members could be closer to the leg [and/or reinforced with metal braces so the cross member doesn't crack if tightened too tightly and so it can hold the legs more securely). But all in all: WAY BETTER THAN RCWILLEY!
I will start by saying, the delivery guys were very nice.The problems were:The store told us that delivery would remove our old bed. They gave us no details outside of that.When the delivery guys showed up, they informed us that our old mattress and box springs had to be wrapped. So there we were in 100 degree weather trying to wrap a king size bed in the middle of our yard.Next, our dresser arrived broken.... We won’t be receiving the replacement for a couple of weeks.Lastly, we were supposed to have gotten a night stand with our bedroom set, yet it showed no where on the delivery order. We won’t be getting that for nearly a month.To top everything else off, the store didn’t answer when we called (in the middle of this nonsense). I held for a really long time only to have a message come on to tell me I had to leave a voicemail. We will not be coming back to Ashley in the future. This experience dampened the happiness we should have had with our purchase. We have a couple of store credits we will be using. But guaranteed we will not be making future purchases.
Bought a couch and loveseat bundle 4 and half years ago now. The customer service in-store was not terrible. In January of this year, our couch, it is 2 sided reclining couch, the recliners started to break and were getting stuck when coming out and once you got them out, they would get stuck when trying to put them back in. I called their customer service and they set up an appointment to have a technician to come and look at them. The tech came out and said that he would need to order some parts and that they would be delivered to our apartment and when we received them, to call and set up an appointment to have a tech come out and fix them.We received the parts around the end of March! And that's when lovely Covid hit. So I decided to wait a couple weeks before I called. I finally called the beginning of May to set up an appt and they couldn't have anybody out to fix it until the end of June!! I tried to be understanding because they were getting caught up from Covid. Finally, it was the day of our appointment. The tech comes out and looks at the bottom of our couch, looks at the parts and tells me that the parts that were ordered are not going to fix the couch long term and that the previous tech should have just ordered a whole new couch since it was covered under our warranty. Ugh! He calls customer service to see if this is possible..it is. Goes to the store to see that they can order one. Calls me back and says it should only be about 7 business days. Tells me to call customer service and get a tracking number in 3 days.I call customer service and the lady tells me that it takes about 21!...21 business days for orders to be processed. A couple days later, I get a call confirming that they've ordered the couch and that our delivery date will be July 14th. Finally!A week before, we get a call that the manufacturer doesn't have it, so they have to push out our delivery date until August 10th. Fine. Then it turns into August 21st. They say we will hear from them a day before to find out a delivery time. I never hear from them. So I call, wait on hold for over an hour and get disconnected. Call back and hit a different prompt on the automated and get an automated message saying that I'm scheduled for delivery on September 8th!!!!!!! What!? Whatever!So guess what? Today, I got my couch that I've been waiting for for like 7 months. It's been 9 months since I originally called customer service. And the original tech could have just ordered a new couch. But...the boxes with those parts that I have no use for, the delivery guy wouldn't take today because he had no instructions to do so. So now, I still have unneeded, unwanted, useless boxes full of stupid parts in my dining room. I'm very, very frustrated with the customer service to say the least. Happy to finally have my couch, but seriously.
I made my purchase with your store excited on my selection. The beginning of July and was told I should receive my sofa on the 24th of July and the love seat would be delivered the following week. I had to call to see where my furniture was. I made appropriate arrangements to be present when they arrived. When I called they said there was a delay and it would be delivered the first week of Aug. Waiting a month for our furniture, I called today. I explained what was happening and how I was very dissatisfied with the service and no.one following through. The woman assured me it would be delivered today. To my surprise I was glad it was my day off. I asked her 3 times if she was sure they were going to deliver today. She answered confidently, Yes! You will be the 3rd delivery today. Between 10am and 2pm. I would understand if she admitted in making a mistake for the wrong date, but she checked over again. Yes ma'am, 3rd delivery today, 10am-2pm.It is 3:25m. I usually don't take time to write a review. Since I'm still waiting...I thought why not?If it was exceptional service I would've written a different review. Hopefully they all get on the same page so they will decide who will be the head of the horse and the rear. Team work makes the dream work.Please fix this.
I was shopping during the corona pandemic for new furniture and came to this location twice. My 1st visit went ok, but unfortunately almost everything was out of stock and was on back order for 8 to 12 weeks. I decided to go somewhere else and purchase new furniture that I was able to take home the same day. I found it very interesting that I was able to get the same couch and love seat for $1200 cheaper at a different retailer. When I asked why the furniture was so much cheaper than buying directly from Ashley, they explained overhead costs, commission, profit margins, etc. I wasn’t all that impressed with my 2nd visit looking for a dining room table and TV stand. I wandered around the store for 30 minutes without anybody saying a word to me. I wasn’t all that mad though, because it gave me the perfect opportunity to take some pictures of some products and price tags that I can bring to the retailer I bought my furniture from to see what kind of deal they can give me on it. All in all, they have great furniture and the salesman that helped me on my 1st visit was friendly and helpful...but if you look around town a little bit, you may be able to save yourself thousands of dollars.
My furniture expert, Mohamed, was extremely helpful in navigating the store to make my final selections, after I happily roamed about, peacefully on my own, for about an hour checking out the large assortment of couches, chairs, ottomans and a bed w/mattress for the guestroom. A very pleasant shopping experience and excellent discounts. Well done Ashley HomeStore and thank you Mohamed!
Micheal McDonald was amazing to work with, he helped me find the perfect bedroom set and was cheerful as well as informational the entire time. He made buying new furniture a complete breeze, I loved his attitude he had towards not only towards people but his job as well. I would definitely recommend this store for any furniture purchases!
From the moment I walked in I was helped by Spencer Anderson who gave my the best customer service from beginning to end. He showed me exactly what I was looking for and was knowledgeable and cared about what I was looking for. He even went out of his way to get an item out of their warehouse and assembled it to show me upon my return visit later that day. I’d go back just for that customer service. Thank you Spencer and Ashley HomeStore for the new furniture!
Ryan was incredible. He’s very good at what he does which is to connect peoples’ dreams with reality. We knew exactly what we wanted and he made it materialize. Great price, great reclining loveseat, great service, great store! No high pressure sales, totally customer oriented. Thanks Ryan!!
I never thought I would write a review on my experience buying furniture, yet here it is. When I walked into Ashley Homestore I was amazed at their large selection. Then, the best salesperson (who seemed to be more of a friend) approached me and ask if I needed help. Ryan Young (the best salesperson) spent time with me to make sure I was buying what was best for me and my family. He was super friendly and went above and beyond to make me feel comfortable. It was like I was talking to a long-lost friend. This is one of the best experiences I have ever had. Thank you Ryan!
Ryan Young was an amazing sales person, giving us plenty of space and time to peruse and offering answers and guidance when we called upon him. How refreshing that he was not pushy (as sales people at other stores can be). He was charming and very knowledgeable, and made shopping at Ashley so nice! I love the couches that we purchased, I’m very pleased with the product and delivery. I would definitely recommend Ryan at Ashley to my friends or to anyone wanting new, quality furniture.
I came in knowing exactly what I needed. Just needed one piece to finish my matching collection set. I asked their front desk for assistance and Ryan came rushing over and eager to help. He did not try to talk me into anything else as I was very set on what I came for. I had a million errands to do and he made the process so quick for me. From getting the furniture ordered and going over the pickup process, I was done in about 8 minutes. He was wonderful to work with, so eager, and so very nice. Made the process so quick and easy. Thanks Ryan Young!!
We had a great buying experience. Julissa could not have been more helpful, knowledgeable and customer-focused. She patiently showed us a dozen different mattresses, letting us try them out and explaining the differences in a clear, factual way. She was never pushy, unlike many mattress salespeople. We finally found the “just right” mattress for our needs and budget. Hats off to Julissa for an A+ job!!
Showroom experience was great! I went in knowing what I wanted and they got it going right away. Everyone was very kind! I feel like they sold me by not trying to sell me at all, and I’ll definitely go back in the future! Warehouse experience was good. Front desk was super nice. Just a long wait if you go on Saturday around lunch time. But the people help load (they did all of our loading) and are very nice about it! Product is LOVELY!!! Fits right in, very modern and really makes our space feel more complete and manageable!
Spencer was wonderful! We ended up buying an adjustable bed frame after his genius suggestion. Couldn’t have asked for a better buying experience. Spencer genuinely had our best interest at heart and didn’t push us into something just to make a sale. Great experience overall and will be coming back for any future furniture needs.
Kim Mink from Fairfield, NJ store is absolutely wonderful and beyond helpful. She helped us pick our furniture a few years ago and we needed additional ideas today. Her expertise is beyond extraordinary. We love our furniture and look forward to our additional items to arrive. I highly recommend Kim’s service, this store and the furniture.
The sales person at the store was excellent. He took time to show us numerous sofa beds before we chose one. The store was very nice and great variety. However, the warehouse was a completely different story! We waited one and one half hours in a line of vehicles and then our order wasn’t ready when we backed up to the only delivery door open. Even though we got a really good deal, the warehouse experience and long pick up wait makes us think twice about returning to Ashley.
This was my first time shopping at Ashley's. I knew what I wanted from the ad. The store was quite no one in sight. So I walked around, then I seen someone on the phone halfway across the store. When I approached him, he decided to postpone his call and help me. I told him what I wanted. He showed me the power lift chair I was looking for. I tried the chair out and was satisfied. I purchased the chair and a extended warranty and picked up the chair the next day. It would have been nice if the salesman approached me instead of turning his back and making me walk to him. I would give 5 stars for the chair and the price. I give the salesman 3 stars for not acting like he wanted to help me. He did sell me the warranty. The chair sold itself.
Ryan was absolutely fantastic. I was still in the process of buying my house so I had no plans to buy anything going in, I just wanted to look. He spent the time to show me options he thought I would like but I never felt pressured to buy. When I came back in I went right to him and he helped me order the exact couch I wanted even though they didn’t have it in the store. Will definitely be going back to him for any new furniture I need.
Ryan Young was literally an amazing salesman went into detail with every aspect of each item we purchased! He was kind very professional and forthright. I would recommend him anytime. And Ashley furniture has an awesome selection of things to fit your perfect home!
Keith was terrific to work with! He made buying my living room set painless. And a very indecisive person and he was very patient with me and showed me multiple sets to see what ones I liked. Once he saw the style I was going for he ended up showing me other ones that were similar until I found the golden ticket. Definitely recommend seeing him. Also the gentleman Ryan was very friendly when I walked in he offered to assist me while I was waiting for Keith to finish with his customers for I had been in multiple times. Very knowledgeable, patient and friendly. Thanks!
car sales guy did not feel like a sales guy at all. He was helpful right from us walking in the door, Davis tons of options and had our best interest at heart. Had we not felt like that we honestly would have turned and walked away. We just had a new baby and we are on a budget. We didn't want to be pressured we wanted something that was going to work for us. Super impressed thank you.
We had a very positive experience shopping at the Ashley Home Store.. Looking for a bed/frame, nightstands, etc, we weren't exactly sure what we wanted.. Spencer was very helpful in showing us a lot of choices and adding his own helpful input. Our purchase hasn't been delivered yet, but we are looking forward to enjoying it.
Ryan was our sales representative he was AMAZING! He was nice, professional and very friendly made our buying experience that much better. He listened to what we liked and showed us the different styles we were interested in. We found the PERFECT table for us! I would definitely recommend going to see Ryan if you're interested in buying anything from Ashley.
John greeted us at the door and was very polite and helpful throughout our shopping experience. I feel he should be recognized for his great customer service. I would also like to say that Tiffany was great at getting us taken care of at our checkout experience.
Spencer was great to work with, he’s a great listener. Explain what you are needing and he will do what he can to help you find what you need. The store is good size so it takes some time to see everything.
Only giving 4 stars because of the manager who let me exchange my bed frame for a smaller one. Very nice guy. Customer service girls have poor customer service skills. I got a rental and took time off work to go pick up my furniture at the warehouse when they told me my furniture would not be available until a week which I was never notified about. So when I called the next day to have it delivered they said “your furniture is there, I don’t know why they would tell you it’s not there.” So I pretty much wasted my time and $$ for a rental. At that point, you should offer to deliver it since it was your fault and I spent a lot of money in your store.
I recently bought a sectional from this store and I love it. No complaints about their products. What I did find horrendous was their delivery service. For starters when you pick a day they don't tell you what your delivery window will be until the day prior. In my case the first attempted delivery day they had a window from 9am to 1pm. For those who work in the day that was not feasible, and the store would not allow a different window, say 3 to 7. So I rescheduled for another day in hopes I'd get the golden ticket of a reasonable window, which I did the second time around. Low and behold though the delivery truck showed up at my house 30 minutes prior to the window even starting, so when I was out running errands I get a call from the delivery service wondering where I am. I managed to rush home and avoided the truck running off for their next drop off. Bottom line if you find a piece you like skip the delivery and pick it up at the warehouse yourself. Even if you don't have a truck dealing with the pain of self delivery outweighs that of their terrible delivery service. I am still undecided if I'll ever get anything from this store based on principle alone.
My husband and I visited many furniture stores in the last couple of days. We even returned to this store twice. Tom McCartan is extremely knowledgeable and patient. We just relocated from Florida with a lot going on and it was great to work with Tom. He made our purchases a breeze and heartfelt. I definitely recommend this store and Tom. There is a lot of variety of styles and colors than the other stores.
Fabulous customer service. Sales individuals have a can do attitude. Were polite and friendly. Were also knowledgeable of items in stock. Gave sound suggestions of products i might be interested in. I felt like I mattered and was a valuable customer. Was very satisfied with my Ashley homestore experience. Will defiantly be back.
Our experience was GREAT. A friend recommended Ashley to us. We went and at first we just were looking, and liked what we saw. Our salesman Ryan Young, at first just waited for us as we walked around and figured out what we wanted. Then we started to ask questions, Ryan was very helpful. He listened to what we wanted, and then made suggestions as to what we might like. He also showed us what were his top picks of the showroom, which was helpful, for us because this was the first that we were purchasing furniture for our home. Ryan was very helpful, informed, and friendly. We will definitely return and also recommend friends and family too.
My wife and I went looking for a few things. Richard came up to us and was very helpful and pointed us in the right direction. He was very helpful and informative. If he didn't know the answer made sure that he got us the information. He didn't stalk us around the store or try to push things on us that we didn't want. It was a very pleasant shopping experience. It's nice to be given the opportunity to just look and find things we like as opposed to feeling like we are forced to like something just because it's on some type of sale. Overall we enjoyed it so much, my wife was so happy that she started to cry just because it was so nice to get what we wanted and not be forced to buy things we hated.
Awesome service. Not pushy and didn’t stalk me around the store. Great selection and super staff that is patient while you work through sizes, colors, and measurements. Ask for Richard
We love our couches, but be aware of extra charges that aren't disclosed when getting ready to purchase your item. Sales people need to back off a little and give people space to shop... Especially when asked!!!
The sales associate was patient with our dicision making. He was not pushy and met our needs very well. He saved us money whenever he was able. Very are very pleased with the service provided.
Such an amazing experience. We came here looking for a bedroom set and couches. We are walking away with a complete bedroom set and living room set for such an amazing deal. David was so nice and very understanding with our budget. David took the time to explain multiple things to us and let us know all our options. I will always a recommend Ashley’s Furniture to everyone because David and his team made this experience a very enjoyable Friday night. Thank you David and Ashley furniture for our new furniture!
Staff was really friendly and especially Spencer. We told him what we were looking for and he pointed us to exactly where we needed to go. He wasn't pushy like some people at other places just genuinely wanted us to find what we were looking for. Nicole the store manager was also amazing and helped us finish our purchase. Definitely will come back for future purchases and highly recommend.
The woman who took care of us was outstanding and patient. She was very professional and most importantly we felt as if she was working for us. We haggled with her on price and she accommodated our every request. I would most definitely recommend shopping at Ashley Furniture for your home needs.
We had a great experience here! The store is clean, the employees are friendly and not too overbearing. Melanie was an awesome help in finding just the right pieces for us. Pat was great to help her answer any questions that she didn’t know. We will definitely be back!
Had a great experience buying with Ashley. Lots of people to help but I appreciated the knowledge and support Doug offered without being pushy.We decided on our option and Doug got us taken care of without a lot of extra hoops. He didn’t try an up sell us and did a great job explaining our options for delivery and warranty.We will keep coming back for sure. Thanks Doug!
Product Range
They cover every category of the home products you may need: from beds, sofas, and chairs to pillows, rugs, and even lighting elements. One of their benefits is how big their selection of mattresses is. They offer dozens of mattresses types and styles.
Navigating through these huge categories may be hard for you, so they offer plenty of filtering options. They’ve added the menu items giving you access to shopping by room, style, collections, lifestyles and even colors. Other stores don’t have these many filtering options, and that’s a big plus. You can not only review the products by room but also check the furniture units with the colors that you know will fit the style of your home.
What Makes This Store Good
– Number of offline stores
They’re available in more than 800 locations. Their website location manager will guide you right to the closest store around. It’s very convenient to pick-up your order from the showroom and not wait for the delivery.
– Working internationally
They’re available in many countries. According to the data available online, not all of the chain stores are owned by one corporation, but the general pricing guidelines are applied. The products are manufactured in the US, though.
– A broad selection of products
Every category includes hundreds of top-notch pieces. You can navigate through them using the custom filters.
– Affordability of most popular items
Ashley Furniture can be called an affordable store. There are sofas that can be bought for around 500 dollars and, let’s be honest, it sounds perfect if you have a limited budget. With Ashley Furniture you’ll be able to furnish your place with the US-manufactured products for a reasonable price.
Pricing
We want to highlight the fact that most of the products have very affordable pricing policies, and many of them can be delivered for free to any US state/city. Here’s a breakdown of the most popular positions:
Sofas — starting with $500
Beds — $180
Mattresses — $120
Coffee tables — $60
Accent chairs — $90
Rugs — $36
Pillows — $19
You can furnish your place under $1500 and buy all the essential things. For example, if you’re moving to the new rental that is not furnished at all — Ashley Furniture will work great for you.
Ashley Furniture Bestsellers
Is This Shop Legit?
It’s accredited by the Better Business Bureau and has the A+ score. Ashley Furniture is a huge and well-known recognizable brand in the world.
FAQ
1Do I need to sign up to make a purchase?
No, it’s possible to check out as a guest without the need of signing up. However, you won’t have access to their special promotions, so we recommend you signing up.
3Do they provide tracking numbers for the shipped packages?
You will be notified that the product has been shipped. You’ll get the tracking number via email.
4What delivery services do they use?
UPS, USPS, and FedEx for regular ground delivery. They deliver their products via their own in-home delivery when the product is large.
5Do they have location restrictions?
Not stated, but you can check their store locator to see whether they cover your area.
6Do they offer gift cards?
Unfortunately, they do not sell electronic gift cards right now. However, you can check with your local store. Many of them are operated separately and may have their own gift card policies.
Hi, I’m a furniture consultant with the industry expertise. I worked with the most prominent furniture and home goods retailers in the US and had a chance to see this industry from the inside. My 8+ years of experience in furniture production management made it clear for me how crucial it is to know what stores and manufacturers you can or cannot trust.
Hi, I’m a furniture consultant with the industry expertise. I worked with the most prominent furniture and home goods retailers in the US and had a chance to see this industry from the inside. My 8+ years of experience in furniture production management made it clear for me how crucial it is to know what stores and manufacturers you can or cannot trust.
This is the worst business ever! They delivered the wrong mattress to me and my adjustable bed frame is not working. I worked with the most atrocious customer service personnel I have EVER encountered – they are condescending, flippant and rude! I just want to give the whole bedroom set back but their EVIL customer service people tell me “No Returns.” I am so angry and would never ever buy from them again. Buyer beware – NEVER EVER use Ashley Furniture for you home furniture needs!!!
I would give negative stars if I could. Worst sales and customer service I have ever dealt with. I bought and paid for a bedroom set on 11/29/19. The sales rep failed to order all the pieces needed. I have been sleeping on just a mattress laying on the floor for the past month. While part of my new bed is leaned against the wall useless (delivered on 12/11/19). I have called the store several times trying to get what I paid cash for. Their customer service is no help. I still haven’t received an answer or time frame for the rest of my order. Today’s date is 01/09/2020. I have spent a lot of time on hold and waiting for them to not return my call. I would post a picture if it would let me. I highly recommend you take your business elsewhere!
Sandra gesserJanuary 14, 2020
(1)
I spent seven thousand dollars there and today they came to deliver the furniture, but as I did not have the invoice with me they will take the furniture back from the room and take it away. , my daughter went to work and did not leave the invoice with me, I lost my workday to be here at home and they will simply put the furniture in the house and remove everything, the delivery man thought I was not reliable and asked for my ID , will call my daughter and will not believe her, it was the worst experience I had in my life, look at you as if you were an uncredited bandit, they should have asked for the invoice at the entrance of the building and not cause all this trauma In my life, I could have called the store and confirmed with the seller because we spent 5 hours in the store choosing the furniture, but the manager was super rude to me and did nothing to help me, simply said the address was correct but I I would not be a reliable person to receive the furniture that I chose and that I will pay, I am feeling the garbage trash 😢😭😰🤕
The manager Candace
this woman made me feel the trash, I feel the worst person in this world because she treated me like a thief of the worst kind, it took me 5 hours to choose the furniture, bought and paid but I did not receive the furniture because I did not have the grade tax with me so when the furniture station in my room got the call that the furniture would be collected because i didn’t have the invoice with me, they will collect everything and take it back, the address was correct but i didn’t have the invoice with me, why won’t they ask me about the invoice down the street before unloading the truck ????? this woman destroyed my day and my week, note zero for this woman named Cardace
Darwin KirkmanJanuary 23, 2020
Cheap peeling wood furniture,will never spend a dime there again. I recommend the same for u!! To cheap to replace as well!!
KathyJanuary 30, 2020
Ashley furniture is the worst
(1)
Worst customer service experience. Worst customer satisfaction. Worst handling of customer issues. Horrible!!
Intresting no reply from Ashley I have a Ashley bedroom set never had a issue or had to deal with service either but I have read 6 bad reviews no good reviews
Anna fieldsFebruary 4, 2020
stay as far away from this compnay
(1)
bought $3000 worth of beds on October 2019 but they kept saying it will be shipped such and such date and finally was delivered on January 2nd.
But they delivered a bed without hard wear, and parts of the bed we re also missing . They laid the bed all over the bed room as it would be when assembled taming up most of the space, and promised that they will be back in two days. When they say this , make sure to say No way. Dont trust their word for it ever.
. I paid for delivery and set up fee which means nothing I guess, and the product was missing parts also means nothing.. It has been a month an d I have called and called with out getting no where. They keep saying ” I apologize” but they don’t mean this. I moved the bed piece es to the corner of my room and still waiting to see what they will do to fix the bed and send the rest of the stuff.
I am going to call and dispute with PayPal regarding this issue, and let them hopefully handle it from their end.
I know they have cute furniture for a decent price with low quality (if you are looking for short life span and to replace furniture often), but what they put you thru from time to deliver (they will lie about Delievery date and once you pay you are a goner) , missing parts and will not send the rest of the parts , so you are left with parts of furniture which is not usable when you are missing hardware and side rails , and the quality is not there either. But in pictures they look decent.
Deal with a reputable local furniture store and you can at least see someone face to face than this ludicrous circle they have me going . Never ever will I buy anything from this horrid company.
DON’T SHOP HERE! These thieves charged me for furniture that I don’t have! They promised to make the refund/adjustments but 4 months later, I’m filing a dispute because they still haven’t fixed it! The story says to call synchrony, but the store is the one that made the mistake! Synchrony tells me to contact the store! It’s the worst furniture experience we’ve ever had!! i will never shop here again and I will write an tell everyone I know not to shop here!!
DotFebruary 21, 2020
Don’t buy anything at Ashley’s. Purchased a bed, mattress and box spring and paid for delivery. A week later Ashley had the same ad which advertised free delivery. Called the store and was told the fine print said there is a minimum purchase. Asked the manager what the minimum was and was told it is $1700.00. Nowhere in the ad is a price quoted.
Was told there is free disposal of old mattress and box spring included in the delivery price and the delivery people refused to take the items along because of a small stain. Called Ashley to complain and finally articles were taken. Got much attitude from the rude delivery people.
Very poor buying experience from the store and with the delivery men.
hillary cliffordMarch 12, 2020
Mattress
(1)
Buyer be ware –
The store manager sold us a mattress and talked us into buying the extra protection warranty. The mattress was only a few months old when it started to sag and lump. When I reached out to them they said it was a comfort problem with me not the mattress and they refuse to acknowledge he poor quality mattress and its sagging and lumps. Buy your mattress from a real mattress store. Do not buy from Ashley Furniture store – Norwalk,Ct What an awful experience this has been.
Bad quality items and poor customer service. DO NOT BUY from this Store – Norwalk,Conn. They lie and sell you extra warranties and do not honor them. Its a scam. Told us shipping would be right away – it took weeks. Then they said shipping was free but charged us for it. awful people.
Mandy OsburnMarch 14, 2020
WORST FURNITURE COMPANY EVER
(1)
Obviously the lady who reviewed Ashley at 4.7 stars has never personally bought anything from them. The salespeople are great about selling to you, but they care nothing about following up to make sure you get it. I’ve been waiting almost 6 months for a printer stand and bookshelf. My delivery has been rescheduled about 8 times, and I know I have been LIED to by several people. They cannot get their crap together. BEWARE of buying from them – they even tried to give me a 29.99% interest rate after promising 0% interest for 36 months.
Service is terrible and the showroom is very unorganized Sales People are unprofessional
ArthurMarch 20, 2020
My wife and I bought a mattress at the live oak store in San Antonio, supposedly if you have any problems you have the option to switch it out for a different mattress, when I called to see when I could do that, they told me that I had to have it for thirty days, well after30 days , ,my wife and I spent 2 hrs at the Ashley store on military and zarzamora and talked to the manager Chris, I told Chris that I was really uncomfortable on this mattress and it hurt my back and neck. He told us that he was going to go check to see what he could do and to go check out the mattress we would like, well without saying anything to us he left to lunch and left us hanging, when he came back and we finally found him, he told some other guy to go see what Mattress we wanted so we went and I told him what we wanted and because the price was cheaper he wouldn’t be able to help us, I was so mad. I don’t recommend Ashley’s furniture store for absolutely nothing, they’re comfort warranty doesn’t mean anything it just means that you’re screwed with you got stuck with. Never again!!!!!!!
ArthurMarch 21, 2020
I’ve been trying to switch out the mattress that I bought for another one that doesn’t hurt my back and my neck but I keep getting the run around and just waisting my time, they really don’t care about the comfort warranty, I also tried the posture pedic main office and they told me that they couldn’t help me so I’m stuck with a mattress that I can’t even sleep on, that sucks, something should be done about that store and employees.
Jackie ParrishApril 16, 2020
Do not buy from here
(1)
This is by far the worse company I’ve ever shopped at. Never purchase from here. I freaking hate this company. Everybody rude and they kept my money and I still have no damn furniture. Every time I call I get runaround
The fact that Ashley makes u put the legs on the bottom of the couches without any pre drilled holes is a pain in the ass. Then they dnt charge your card until after it’s been delivered. What happens if the funds are no longer available in the account? Other than that couches are good.
KCFApril 28, 2020
During covid19 there is no customer service. My order has been sitting in limbo for 192 hours, everyday they say someone will call me. I’ve yet to receive the call to release a credit authorization which is prohibiting me from placing an order. The representatives answering the phones are only taking the information to pass on to another representative to help with your concern. Please help it to make sense. Please cancel my order along with my credit card. I will find another vendor who hopefully values their customers.
whitney sMay 27, 2020
I ordered a couch online 4/27/20, keep in mind this is my first time purchasing a couch so im extra excited. They put my account in pending five different times my bank called me every other day regarding this issue and the last two time it caused my account to go into the negative, so when I called they continued to give me the run around giving me different numbers to call and then they would answer and hang up. Then I asked to just cancel my order because I cant take it anymore and I was told that he can not cancel my order either I have to call another number and still I cant get a call back to even get the order canceled. I will never order anything else from then again. DO NOT SHOP HERE IT IS A SCAM!!!
Tresa C.June 1, 2020
Poo
(1)
I purchased furniture from them a sectional and mattress. The sectional love the style,but it foes not fit well together, after 2 weeks the chaise lounger side began to sink. They sent a new cushion but it did the same thing. . I paid fir scotchgard and it has stains that we can’t get out simply by wiping as told by salesman. I left message with customer service, got no response. I truly feel like it was poorly made as even the frame has sinks. Feel as if I’ve wasted my money…bad investment.
Horrible
This is the worst business ever! They delivered the wrong mattress to me and my adjustable bed frame is not working. I worked with the most atrocious customer service personnel I have EVER encountered – they are condescending, flippant and rude! I just want to give the whole bedroom set back but their EVIL customer service people tell me “No Returns.” I am so angry and would never ever buy from them again. Buyer beware – NEVER EVER use Ashley Furniture for you home furniture needs!!!
Did you find this review helpful? Yes (15) No (2)
I would give negative stars if I could. Worst sales and customer service I have ever dealt with. I bought and paid for a bedroom set on 11/29/19. The sales rep failed to order all the pieces needed. I have been sleeping on just a mattress laying on the floor for the past month. While part of my new bed is leaned against the wall useless (delivered on 12/11/19). I have called the store several times trying to get what I paid cash for. Their customer service is no help. I still haven’t received an answer or time frame for the rest of my order. Today’s date is 01/09/2020. I have spent a lot of time on hold and waiting for them to not return my call. I would post a picture if it would let me. I highly recommend you take your business elsewhere!
I spent seven thousand dollars there and today they came to deliver the furniture, but as I did not have the invoice with me they will take the furniture back from the room and take it away. , my daughter went to work and did not leave the invoice with me, I lost my workday to be here at home and they will simply put the furniture in the house and remove everything, the delivery man thought I was not reliable and asked for my ID , will call my daughter and will not believe her, it was the worst experience I had in my life, look at you as if you were an uncredited bandit, they should have asked for the invoice at the entrance of the building and not cause all this trauma In my life, I could have called the store and confirmed with the seller because we spent 5 hours in the store choosing the furniture, but the manager was super rude to me and did nothing to help me, simply said the address was correct but I I would not be a reliable person to receive the furniture that I chose and that I will pay, I am feeling the garbage trash 😢😭😰🤕
Did you find this review helpful? Yes (6) No
The manager Candace
this woman made me feel the trash, I feel the worst person in this world because she treated me like a thief of the worst kind, it took me 5 hours to choose the furniture, bought and paid but I did not receive the furniture because I did not have the grade tax with me so when the furniture station in my room got the call that the furniture would be collected because i didn’t have the invoice with me, they will collect everything and take it back, the address was correct but i didn’t have the invoice with me, why won’t they ask me about the invoice down the street before unloading the truck ????? this woman destroyed my day and my week, note zero for this woman named Cardace
Cheap peeling wood furniture,will never spend a dime there again. I recommend the same for u!! To cheap to replace as well!!
Ashley furniture is the worst
Worst customer service experience. Worst customer satisfaction. Worst handling of customer issues. Horrible!!
Did you find this review helpful? Yes (9) No
Intresting no reply from Ashley I have a Ashley bedroom set never had a issue or had to deal with service either but I have read 6 bad reviews no good reviews
stay as far away from this compnay
bought $3000 worth of beds on October 2019 but they kept saying it will be shipped such and such date and finally was delivered on January 2nd.
But they delivered a bed without hard wear, and parts of the bed we re also missing . They laid the bed all over the bed room as it would be when assembled taming up most of the space, and promised that they will be back in two days. When they say this , make sure to say No way. Dont trust their word for it ever.
. I paid for delivery and set up fee which means nothing I guess, and the product was missing parts also means nothing.. It has been a month an d I have called and called with out getting no where. They keep saying ” I apologize” but they don’t mean this. I moved the bed piece es to the corner of my room and still waiting to see what they will do to fix the bed and send the rest of the stuff.
I am going to call and dispute with PayPal regarding this issue, and let them hopefully handle it from their end.
I know they have cute furniture for a decent price with low quality (if you are looking for short life span and to replace furniture often), but what they put you thru from time to deliver (they will lie about Delievery date and once you pay you are a goner) , missing parts and will not send the rest of the parts , so you are left with parts of furniture which is not usable when you are missing hardware and side rails , and the quality is not there either. But in pictures they look decent.
Deal with a reputable local furniture store and you can at least see someone face to face than this ludicrous circle they have me going . Never ever will I buy anything from this horrid company.
Did you find this review helpful? Yes (6) No
DON’T SHOP HERE! These thieves charged me for furniture that I don’t have! They promised to make the refund/adjustments but 4 months later, I’m filing a dispute because they still haven’t fixed it! The story says to call synchrony, but the store is the one that made the mistake! Synchrony tells me to contact the store! It’s the worst furniture experience we’ve ever had!! i will never shop here again and I will write an tell everyone I know not to shop here!!
Don’t buy anything at Ashley’s. Purchased a bed, mattress and box spring and paid for delivery. A week later Ashley had the same ad which advertised free delivery. Called the store and was told the fine print said there is a minimum purchase. Asked the manager what the minimum was and was told it is $1700.00. Nowhere in the ad is a price quoted.
Was told there is free disposal of old mattress and box spring included in the delivery price and the delivery people refused to take the items along because of a small stain. Called Ashley to complain and finally articles were taken. Got much attitude from the rude delivery people.
Very poor buying experience from the store and with the delivery men.
Mattress
Buyer be ware –
The store manager sold us a mattress and talked us into buying the extra protection warranty. The mattress was only a few months old when it started to sag and lump. When I reached out to them they said it was a comfort problem with me not the mattress and they refuse to acknowledge he poor quality mattress and its sagging and lumps. Buy your mattress from a real mattress store. Do not buy from Ashley Furniture store – Norwalk,Ct What an awful experience this has been.
Did you find this review helpful? Yes (5) No
Bad quality items and poor customer service. DO NOT BUY from this Store – Norwalk,Conn. They lie and sell you extra warranties and do not honor them. Its a scam. Told us shipping would be right away – it took weeks. Then they said shipping was free but charged us for it. awful people.
WORST FURNITURE COMPANY EVER
Obviously the lady who reviewed Ashley at 4.7 stars has never personally bought anything from them. The salespeople are great about selling to you, but they care nothing about following up to make sure you get it. I’ve been waiting almost 6 months for a printer stand and bookshelf. My delivery has been rescheduled about 8 times, and I know I have been LIED to by several people. They cannot get their crap together. BEWARE of buying from them – they even tried to give me a 29.99% interest rate after promising 0% interest for 36 months.
Did you find this review helpful? Yes (5) No
Service is terrible and the showroom is very unorganized Sales People are unprofessional
My wife and I bought a mattress at the live oak store in San Antonio, supposedly if you have any problems you have the option to switch it out for a different mattress, when I called to see when I could do that, they told me that I had to have it for thirty days, well after30 days , ,my wife and I spent 2 hrs at the Ashley store on military and zarzamora and talked to the manager Chris, I told Chris that I was really uncomfortable on this mattress and it hurt my back and neck. He told us that he was going to go check to see what he could do and to go check out the mattress we would like, well without saying anything to us he left to lunch and left us hanging, when he came back and we finally found him, he told some other guy to go see what Mattress we wanted so we went and I told him what we wanted and because the price was cheaper he wouldn’t be able to help us, I was so mad. I don’t recommend Ashley’s furniture store for absolutely nothing, they’re comfort warranty doesn’t mean anything it just means that you’re screwed with you got stuck with. Never again!!!!!!!
I’ve been trying to switch out the mattress that I bought for another one that doesn’t hurt my back and my neck but I keep getting the run around and just waisting my time, they really don’t care about the comfort warranty, I also tried the posture pedic main office and they told me that they couldn’t help me so I’m stuck with a mattress that I can’t even sleep on, that sucks, something should be done about that store and employees.
Do not buy from here
This is by far the worse company I’ve ever shopped at. Never purchase from here. I freaking hate this company. Everybody rude and they kept my money and I still have no damn furniture. Every time I call I get runaround
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The fact that Ashley makes u put the legs on the bottom of the couches without any pre drilled holes is a pain in the ass. Then they dnt charge your card until after it’s been delivered. What happens if the funds are no longer available in the account? Other than that couches are good.
During covid19 there is no customer service. My order has been sitting in limbo for 192 hours, everyday they say someone will call me. I’ve yet to receive the call to release a credit authorization which is prohibiting me from placing an order. The representatives answering the phones are only taking the information to pass on to another representative to help with your concern. Please help it to make sense. Please cancel my order along with my credit card. I will find another vendor who hopefully values their customers.
I ordered a couch online 4/27/20, keep in mind this is my first time purchasing a couch so im extra excited. They put my account in pending five different times my bank called me every other day regarding this issue and the last two time it caused my account to go into the negative, so when I called they continued to give me the run around giving me different numbers to call and then they would answer and hang up. Then I asked to just cancel my order because I cant take it anymore and I was told that he can not cancel my order either I have to call another number and still I cant get a call back to even get the order canceled. I will never order anything else from then again. DO NOT SHOP HERE IT IS A SCAM!!!
Poo
I purchased furniture from them a sectional and mattress. The sectional love the style,but it foes not fit well together, after 2 weeks the chaise lounger side began to sink. They sent a new cushion but it did the same thing. . I paid fir scotchgard and it has stains that we can’t get out simply by wiping as told by salesman. I left message with customer service, got no response. I truly feel like it was poorly made as even the frame has sinks. Feel as if I’ve wasted my money…bad investment.
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