Lulu & Georgia Ratings
Lulu and Georgia store

Store Name: Lulu & Georgia

Store Description: Lulu & Georgia is a charming store with lots of exclusive and limited furniture and interior pieces for your home. Their motto is all about making your home just like you imagined on your Pinterest board. With that being said, their inventory usually offers well-designed products with a vintage look and exclusive style you won’t be able to locate anywhere else.

Price range: High-End

Summary

The owners of Lulu & Georgia sent their designers across the world to collect the most exclusive and stylish furniture, accessories and interior design products. They offer a wide range of products for your home and promise you a free return for almost any product in their store.

You can shop by room, style or simply review the latest offerings they have. Lulu & Georgia is a very hip store for those who value the style.

Overall
4.5
  • Product quality
    (4.5)
  • Delivery
    (4.5)
  • Value for money
    (4.5)
  • Website ease of use
    (5)
  • Product information
    (5)
  • Product images
    (5)
  • Product options
    (4)
  • Returns & Refunds
    (4.5)
  • Warranty
    (3)
  • Store support
    (3.5)
  • Payment options
    (5)
  • Discounts
    (5)
Sending
User Review
0 (0 votes)
Comments Rating 0 (0 reviews)

Pros

  • Stylish products
  • Huge selection of interior, furniture and decor pieces
  • Fast shopping and check-out process

Cons

  • Prices are quite high
  • No live support chat or phone number to call regarding your issue
  • Not all of the returns are free (some products are excluded)

Product Range

The Lulu & Georgia product range includes all kind of indoor and outdoor furniture like sofas, beds, tables, chairs, etc. Their collection of rugs is enormous, and they also sell lots of wall art piece and wallpapers for your home.

Basically, you can find anything you may need to refresh your home. Pillows, baskets, dinnerware and other pieces of decor may become the final element in finishing your home interior design process.

What makes this store good

– Exclusiveness of their products

They track down the most stylish and hip decor elements and furniture pieces around the world. By bringing them to the US and making available on their website they help you make your interior design stand out and get compliments on a daily basis.

– Wide selection of interior decor elements

They cover everything you may need to decorate your room and make it look nice. It’s your final stop in interior design hunting.

Pricing

Their prices cannot be called ‘affordable’, but they are fair considering the exclusiveness of their products. Here is a round-up of the most popular products and their prices:

  • Rugs start at $20
  • Sofas start at $880
  • Beds start at $680
  • Coffee tables at $255
  • Pillows start at $50
  • Desk chairs start at $405

Lulu & Georgia furniture

Editorial Rating

Product quality — 4.5

They have top-notch quality products in their inventory. Some of their items are made to order, and some of them are collected from companies that make custom designed furniture and accessories.

Delivery — 4.5

Their shipping policies are the same as most of the companies have nowadays. They ship the product within 3-7 days after the purchase. Once it’s shipped, you’ll get the notification with the tracking number.

If you purchased an oversized item, you’d be contacted by the freight shipping services to discuss the delivery date.

Value for money — 4.5

Their products can be pricey due to how trendy and stylish they are. They carefully handpick the best exclusive items worldwide, so the price is fair for what you get.

Website ease of use — 5

lulu & georgia website

The website is very convenient and allows you to find the product you need quite fast. They have lots of categories for the items they sell; they also broke down their collections by the type of room.

Our favorite feature is the ‘quick shop’ button. Whenever you scroll the category page and click on this button near the product you like, you’ll see the product details/images appear and an ‘add to bag’ button. This saves a lot of time.

Product information — 5

An average product page includes the description of the product, dimensions and construction details, instructions on how to take care of this particular item. Also, every product page includes the shipping and returns information, so you’ll always know if this product is eligible for a return and whether it ships with freight or regular shipping services.

Product images — 5

They have an extensive gallery of images for every product they sell. The best thing is that they not only show you a few generic pictures; they also show you how this particular rug or table will look in the room.

Also, it’s incredible how they make close-up macro pictures of the rugs. These pictures make it possible for you to see the texture and material of the actual item before you buy it.

Product options — 4

Usually, their user interface allows you to choose the color or size of the product you order. They don’t have a massive number of custom options to apply while ordering an item. However, they compensate it with the fact that their items are rare and exclusive themselves.

Support — 3.5

They use a popular platform for customers’ requests — Zendesk. You can submit your request and get an answer from their support team.

They also have the most popular questions answered in their FAQ page.

Offline Stores

They do not have offline stores and only work online. You can order thousands of products on their website, but you won’t be able to pick it up from their warehouses. They ship orders via UPS or FedEx; oversized items are shipped via freight shipping services that will contact you regarding the delivery directly.

Offline Stores

They do not have offline stores and only work online. You can order thousands of products on their website, but you won’t be able to pick it up from their warehouses. They ship orders via UPS or FedEx; oversized items are shipped via freight shipping services that will contact you regarding the delivery directly.

Mobile App

They do not have mobile apps, but their website is mobile-friendly. The shopping experience on the phone is super-easy and convenient; you don’t even see any difference with the laptop version. The check-out process is fast as well.

Warranty — 3

They do not have any clear warranty policies on the website and even on the separate product page. You’ll have to contact them directly regarding the product you’re looking at to make sure the warranty covers possible issues.

Returns & Refunds — 4.5

One of the key features that Lulu & Georgia store loves to brag about is their ‘free returns’ policy.

Any products except those that ship oversized or white glove are eligible for a free return. You can return your item within 14 days after the purchase and get a complimentary shipping label for your return. They do not refund the original shipping charges though.

The items marked as ‘Final Sale’ or ‘Made to Order,’ they’re not eligible for the return.

Eco-friendly

They don’t have any eco-friendly policies and special categories of products for those who care about the environment.

Country of production

This store collects items from all over the world, so they don’t have one country of production. It’s more of a retail business selling stylish and hip products that they found across the globe.

Discounts/coupons — 5

While being a high-end store with a pricing policy a bit higher than the affordable niche, the store offers lots of different discounts and special offers that you may like.

First of all, they offer you a $50 coupon for referring a friend. He’ll get a 15% discount off his first order, and you’ll get the coupon after he makes a purchase. Classic referral program, yet it’s a win-win for you and your friend.

Also, you can access special pricing and features participating in their ‘Designer Program.’ If you’re an interior designer, you can use the 20% off retail prices, receive tax-exempt status for your order (except California) and get early access to new products.

Payment options — 5

Lulu & Georgia accept Credit Cards, PayPal payments, and even Amazon Pay. In case you have hard times to pay for the item you desire, you can use the Affirm offer to finance your order with a few monthly payments.

TOTAL SCORE: 4.45

Lulu & Georgia Bestsellers

We recommend/not recommend you if

Recommended if

  • You love exclusive and hip furniture and interior accessories
  • You’re ready to pay for more for unusual design and quality
  • You want to refresh your home and make it look ‘like your Pinterest board’

Not recommended if

  • You’re looking for something affordable or cheap
  • You’re not obsessed with trendy and stylish items

Is this shop legit?

This business is not BBB accredited. However, they have their page on the Trustpilot and more than 100 reviews there. Customers tend to rate it between 4 and 5 stars.

FAQ

1Do I need to sign up to make a purchase?

No, you can use the quick-shop feature and check-out as a guest.

2Can I track my order after the purchase?

You can enter your order number and your zip code on the website and see the current status of your purchase including the tracking number.

3Do they provide tracking numbers for the shipped packages?

Once your item is shipped, you receive an email with the tracking code.

4What delivery services they use?

Regular-sized products from Lulu & Georgia are shipped via UPS and FedEx services. Usually, the items are delivered within 3-5 days after the ship date according to these shipping companies.

When you order something big, your purchase will be delivered via freight shipping services, so that the delivery dates may vary. The freight company will contact you directly to schedule a delivery.

5Do they have location restrictions?

They only ship to US address, so Canadian and international customers won’t be able to make a purchase.

6Do they offer gift cards?

They offer two types of cards: electronic gift card and a paper one that can be sent to you in the envelope. The minimum amount is $25, and the maximum gift card will be $500. If you want to get a larger amount, you can contact their customer service to request a custom one.

Customer Reviews