Store Name: Wayfair
Store Description: Wayfair maintains leading positions in the furniture and home goods retail business. Since they’re working with thousands and millions of suppliers, they can make sure that their catalog is one of the biggest among the US stores. Shopping with Wayfair is like visiting thousands of store just using your laptop and surfing one website. Those who want to furnish and decorate the whole house in one place will be happy with the offered variety of home products available at Wayfair.
Price range: high-end, low-end, and mid-end
Wayfair is one of the largest home goods retailers operating in the United States. It’s a reputable and considerably old company that sells furniture and interior decor products for more than 16 years now.
Their inventory includes more than 10 mln products from millions of suppliers, making Wayfair a top destination for interior design shopping.
Wayfair manages a family of four more brands, including AllModern, that we have already reviewed.
Value for money
Website ease of use
Returns & Refunds
User Review( votes)
- They work with every type of budget
- Widest range of products available among home goods retailers
- They work with millions of distributors ensuring you have access to everything you need
- Lots of sales and special discounts
- It’s hard to perform quality control when you sell more than 10 mln products
- Their site is not easy to navigate, the interface is complicated when it comes to checking out and product option selection
- They have shipping restrictions to some states (see shipping details)
You can find everything starting from rugs, pillows, and decor elements to kids storage units and even renovation supplies. One of the Wayfair store benefits is that they not just provide you with the furniture and home goods, they also give you access to renovation materials like wall tiles, flooring, bathroom fixtures, etc. Basically, you can perform home maintenance and apply interior design changes using just one website.
They have more than 10 mln products available on the website it’s your gateway to the biggest home goods suppliers. You may find high-end, low-end, and mid-end product all on Wayfair. This store covers all available niches of affordability.
What makes this store good
A huge number of available products
We believe it’s safe to assume that Wayfair can be named the biggest retailer of home goods in the US. Having access to millions of products is crucial while furniture hunting and Wayfair will help you with that.
Good sales and discounts
As big retailers usually do, Wayfair runs lots and lots of promotions. They offer 75% discounts for the 4-th of July, special discounts for signing up on their website or subscribing to their newsletter. They also have a special sales section where you can see all the discounted products. As a Wayfair, client you can simply hunt for the best price and save big on home goods.
Affordable for anyone
Wayfair is for everyone. They offer products from low-end, high-end, and mid-end markets. This means that no matter the budget, you’ll always find something right for you and your home.
Free shipping for orders over $49
They have a low minimum order amount, so most of the times you won’t have to care about the shipping costs.
The prices vary due to the wide distributor and product selection. We want to highlight the prices for the most popular items:
- Sofas starting with $150
- Beds starting with $86
- Coffee tables starting with $26
- Doormats starting with $5
- Wall mirrors starting with $25
- Chandeliers starting with $20
- Dining tables starting with $86
Product quality – 4
Wayfair offers lots of high-quality products, but make sure you review the brand and distributor carefully to receive what you expect. Since Wayfair is a store that offers more than 10 mln products, it may be hard for them to perform a quality check of every product they sell as a retailer. The average user review confirms that the quality of the offered products is good.
Delivery – 4.5
Please note that they do not ship to P.O. boxes and military APOs. Usually, it takes 2-4 days for the product to be delivered depending on the state you live in. This is considered a reasonable turn-around period.
Value for money — 5
It depends on the niche you’re shopping. Since they offer products fitting any budget, some of them can seem pricey but have great value. Some cheap alternatives may seem shady to you, but their affordability compensates that.
Website ease of use – 3.5
We found the Wayfair website not convenient enough for an average user. The user interface is not very friendly, choosing a product option is a messy process, and you always have lots of information on the screen. Sometimes your eyes will get tired from the number of interface elements placed on the screen.
Product information – 4
Since they have millions of products, sometimes you won’t find vital information on specific items in the store. However, the most popular items include everything you may need as a client.
Product images – 5
Usually, Wayfair items have around 8-10 high-resolution images available in the product gallery.
Product options – 4
Wayfair is not a store that offers you fully-customizable furniture. If you want a custom designed piece, your best bet will be Joybird. You can find a Joybird review on our website as well. However, most of the furniture pieces and decor elements have a few color or material options available to choose from.
Support – 4.5
They offer phone support and email customer service help.
- Mon – Fri: 8AM – midnight
- Sat: 8AM – 8PM
- Sun: 9AM – 6PM
All times Eastern
You can reach them at email@example.com. Unfortunately, they do not offer live chat support.
They do not have physical stores as of today. However, they’ve announced their first offline store to open early this fall at Natick Mall in Natick.
They have both iOS and Android apps called ‘Wayfair.’ They both have great reviews and even allow you to track your order delivery in real time. That is very convenient.
Warranty — 3.5
Some products simply do not have any warranty information. Considering the number of in-stock items, it makes sense. However, it’s very inconvenient. You’ll have to contact their support center to confirm the warranty info most of the times.
Returns & Refunds – 4.5
Wayfair accepts returns within 30 days of delivery if you’re not happy with your product. The product should be returned in the original packaging and original condition. They have a few returns restrictions: products like clearance items, gift cards, personalized items, and all items with the ‘non-refundable’ label cannot be accepted back.
Once you return a product, you can get a refund to your original payment method or use the refund as store credit on Wayfair for your future purchases.
Unfortunately, they do not provide you with special filters to find eco-friendly products. But it’s still possible to find some environment-friendly items in the store manually. However, it’s very hard.
Country of production
Wayfair is a retailer, and they work with millions of distributors, so it’s not possible to highlight one country of production.
Discounts/coupons – 5
They have a special daily sales section that allows you to save big on home goods shopping. It’s a massive advantage among other stores.
Payment options — 4.5
You can pay with your Credit Card, PayPal, or apply your Wayfair Credit Card.
TOTAL SCORE: 4.3
We recommend/not recommend you if
- You want to see the biggest catalog of home goods in one place
- Your budget is not very flexible
- You love sales and discount hunting
Not recommended if
- You prefer websites with good user interface and easy navigation
- You want custom-made products
- You live in Alaska, Hawaii, Puerto Rico, or the U.S. Virgin Islands or want your product to be shipped to P.O. box
Is this shop legit?
Wayfair is a well-known store in the US with numerous awards confirming their credibility. You can find articles about them in Forbes and other reputable sources making this store a legit and trustworthy business.
1Do I need to sign up to make a purchase?
You don’t need to sign up in order to check out. However, you should consider getting an account with Wayfair since they have an affordable exclusive membership offers that includes lots of free services like 1-day shipping, 25% discount on design services, etc.
2Can I track my order after the purchase?
You can look up your order number and check the tracking number after the purchase.
3Do they provide tracking numbers for the shipped packages?
You’ll find the tracking number in your order account and the email box.
4What delivery services they use?
They use the UPS and FedEx services to ship small items and specialized freight carriers to ship large products.
5Do they have location restrictions?
They state that additional shipping restrictions can be applied to those living in Alaska, Hawaii, Puerto Rico, or the U.S. Virgin Islands.
6Do they offer gift cards?
They offer beautifully designed gift card (and you can actually choose a design you like) and send them by email to the recipient. The maximum gift card amount is $500, but you can always contact their support center to check for a larger amount of card.