Wayfair Ratings
Wayfair logo

Store Name: Wayfair

Store Description: Wayfair maintains leading positions in the furniture and home goods retail business. Since they’re working with thousands and millions of suppliers, they can make sure that their catalog is one of the biggest among the US stores. Shopping with Wayfair is like visiting thousands of store just using your laptop and surfing one website. Those who want to furnish and decorate the whole house in one place will be happy with the offered variety of home products available at Wayfair.

Price range: high-end, low-end, and mid-end

Telephone: 877-929-3247

Summary

Wayfair is one of the largest home goods retailers operating in the United States. It’s a reputable and considerably old company that sells furniture and interior decor products for more than 16 years now.

Their inventory includes more than 10 mln products from millions of suppliers, making Wayfair a top destination for interior design shopping.

Wayfair manages a family of four more brands, including AllModern, that we have already reviewed.

Overall
4.3
  • Product quality
    (4)
  • Delivery
    (4.5)
  • Value for money
    (5)
  • Website ease of use
    (3.5)
  • Product information
    (4)
  • Product images
    (5)
  • Product options
    (4)
  • Returns & Refunds
    (4.5)
  • Warranty
    (3.5)
  • Store support
    (4.5)
  • Payment options
    (4.5)
  • Discounts
    (5)
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User Review
0 (0 votes)
Comments Rating 0 (0 reviews)

Pros

  • They work with every type of budget
  • Widest range of products available among home goods retailers
  • They work with millions of distributors ensuring you have access to everything you need
  • Lots of sales and special discounts

Cons

  • It’s hard to perform quality control when you sell more than 10 mln products
  • Their site is not easy to navigate, the interface is complicated when it comes to checking out and product option selection
  • They have shipping restrictions to some states (see shipping details)

Product Range

You can find everything starting from rugs, pillows, and decor elements to kids storage units and even renovation supplies. One of the Wayfair store benefits is that they not just provide you with the furniture and home goods, they also give you access to renovation materials like wall tiles, flooring, bathroom fixtures, etc. Basically, you can perform home maintenance and apply interior design changes using just one website.

They have more than 10 mln products available on the website it’s your gateway to the biggest home goods suppliers. You may find high-end, low-end, and mid-end product all on Wayfair. This store covers all available niches of affordability.

What makes this store good

A huge number of available products
We believe it’s safe to assume that Wayfair can be named the biggest retailer of home goods in the US. Having access to millions of products is crucial while furniture hunting and Wayfair will help you with that.

Good sales and discounts
As big retailers usually do, Wayfair runs lots and lots of promotions. They offer 75% discounts for the 4-th of July, special discounts for signing up on their website or subscribing to their newsletter. They also have a special sales section where you can see all the discounted products. As a Wayfair, client you can simply hunt for the best price and save big on home goods.

Wayfair Store

Affordable for anyone
Wayfair is for everyone. They offer products from low-end, high-end, and mid-end markets. This means that no matter the budget, you’ll always find something right for you and your home.

Free shipping for orders over $49
They have a low minimum order amount, so most of the times you won’t have to care about the shipping costs.

Pricing

The prices vary due to the wide distributor and product selection. We want to highlight the prices for the most popular items:

  • Sofas starting with $150
  • Beds starting with $86
  • Coffee tables starting with $26
  • Doormats starting with $5
  • Wall mirrors starting with $25
  • Chandeliers starting with $20
  • Dining tables starting with $86

Editorial Rating

Product quality – 4
Wayfair offers lots of high-quality products, but make sure you review the brand and distributor carefully to receive what you expect. Since Wayfair is a store that offers more than 10 mln products, it may be hard for them to perform a quality check of every product they sell as a retailer. The average user review confirms that the quality of the offered products is good.

Delivery – 4.5
Please note that they do not ship to P.O. boxes and military APOs. Usually, it takes 2-4 days for the product to be delivered depending on the state you live in. This is considered a reasonable turn-around period.

Value for money — 5
It depends on the niche you’re shopping. Since they offer products fitting any budget, some of them can seem pricey but have great value. Some cheap alternatives may seem shady to you, but their affordability compensates that.

Website ease of use – 3.5
We found the Wayfair website not convenient enough for an average user. The user interface is not very friendly, choosing a product option is a messy process, and you always have lots of information on the screen. Sometimes your eyes will get tired from the number of interface elements placed on the screen.

wayfair website

Product information – 4
Since they have millions of products, sometimes you won’t find vital information on specific items in the store. However, the most popular items include everything you may need as a client.

Product images – 5
Usually, Wayfair items have around 8-10 high-resolution images available in the product gallery.

Product options – 4
Wayfair is not a store that offers you fully-customizable furniture. If you want a custom designed piece, your best bet will be Joybird. You can find a Joybird review on our website as well. However, most of the furniture pieces and decor elements have a few color or material options available to choose from.

Support – 4.5
They offer phone support and email customer service help.

  • Mon – Fri: 8AM – midnight
  • Sat: 8AM – 8PM
  • Sun: 9AM – 6PM

All times Eastern

You can reach them at service@wayfair.com. Unfortunately, they do not offer live chat support.

Offline Stores
They do not have physical stores as of today. However, they’ve announced their first offline store to open early this fall at Natick Mall in Natick.

Mobile App
They have both iOS and Android apps called ‘Wayfair.’ They both have great reviews and even allow you to track your order delivery in real time. That is very convenient.

Warranty — 3.5
Some products simply do not have any warranty information. Considering the number of in-stock items, it makes sense. However, it’s very inconvenient. You’ll have to contact their support center to confirm the warranty info most of the times.

Returns & Refunds – 4.5
Wayfair accepts returns within 30 days of delivery if you’re not happy with your product. The product should be returned in the original packaging and original condition. They have a few returns restrictions: products like clearance items, gift cards, personalized items, and all items with the ‘non-refundable’ label cannot be accepted back.

Once you return a product, you can get a refund to your original payment method or use the refund as store credit on Wayfair for your future purchases.

Eco-friendly
Unfortunately, they do not provide you with special filters to find eco-friendly products. But it’s still possible to find some environment-friendly items in the store manually. However, it’s very hard.

Country of production
Wayfair is a retailer, and they work with millions of distributors, so it’s not possible to highlight one country of production.

Discounts/coupons – 5
They have a special daily sales section that allows you to save big on home goods shopping. It’s a massive advantage among other stores.

Payment options — 4.5
You can pay with your Credit Card, PayPal, or apply your Wayfair Credit Card.

TOTAL SCORE: 4.3

Wayfair Bestsellers

We recommend/not recommend you if

Recommended if

  • You want to see the biggest catalog of home goods in one place
  • Your budget is not very flexible
  • You love sales and discount hunting

Not recommended if

  • You prefer websites with good user interface and easy navigation
  • You want custom-made products
  • You live in Alaska, Hawaii, Puerto Rico, or the U.S. Virgin Islands or want your product to be shipped to P.O. box

Is this shop legit?

Wayfair is a well-known store in the US with numerous awards confirming their credibility. You can find articles about them in Forbes and other reputable sources making this store a legit and trustworthy business.

FAQ

1Do I need to sign up to make a purchase?

You don’t need to sign up in order to check out. However, you should consider getting an account with Wayfair since they have an affordable exclusive membership offers that includes lots of free services like 1-day shipping, 25% discount on design services, etc.

2Can I track my order after the purchase?

You can look up your order number and check the tracking number after the purchase.

3Do they provide tracking numbers for the shipped packages?

You’ll find the tracking number in your order account and the email box.

4What delivery services they use?

They use the UPS and FedEx services to ship small items and specialized freight carriers to ship large products.

5Do they have location restrictions?

They state that additional shipping restrictions can be applied to those living in Alaska, Hawaii, Puerto Rico, or the U.S. Virgin Islands.

6Do they offer gift cards?

They offer beautifully designed gift card (and you can actually choose a design you like) and send them by email to the recipient. The maximum gift card amount is $500, but you can always contact their support center to check for a larger amount card.

Customer Reviews

Wayfair
2.4
Based on 230 reviews
Joanne Wood
Joanne Wood
23:30 02 Oct 19
Yes, Just ok... I haven't had very good luck with Wayfair products... I ordered a navy colored pillow sham.. A mostly white, dark blue stained sham arrived. It looked like someone had bought a white sham and then tried to pull a real fast dye job... Bad..very bad. Plus, I interviewed for them as well... I don't recommend working for them... They will really reduce your salary. 😳😝
Shah J.
Shah J.
12:27 18 Sep 19
I am not sure what is up with all these bad reviews. We order things from Wayfair and they show up very quickly, usually within a few days. (Couches,...
Ryan Lee
Ryan Lee
16:21 24 Jul 19
Product hasn't arrived yet, but would buy again based on customer service.Durety & Darren in customer service are a gem! They were absolutely satisfying to deal with! It is my first time experience dealing with Wayfair. I decided to buy a reclining sofa from them. However, once I went back to the website, there was a minor price difference from the day before. Not only did Durety price match and adjust it for me but Darren also honored a first time customer coupon of 10%. Both of them have saved me money and I am completely satisfied with Wayfair thus far. This is a prime example of outstanding customer service to customers.
Angela G.
Angela G.
14:36 11 Jul 19
Am currently building my new office and needed some furniture asap.I looked around and found this beautiful desk, decently prized and a good size. I...
Jack
Jack
14:06 13 Jun 19
I was able to visit the offices on a recent trip, and the thing that struck me the most (aside from the relaxed and comfortable atmosphere, and the multiple clean, well-stocked kitchens), were the corporate messages on the walls. It is one thing to have a kitchenette in an office setting, it's another thing to put the kind of thought and care into the lives of the people who actually work in those offices. I come from a corporate world where saying you don't understand something, you forgot, make a mistake, or say no, is not just frowned upon, it colors everything you do forevermore. Not at Wayfair. Their approach is carefully and thoughtfully conscious that there are human beings working...and that humans making a mistake or forgetting does not render them useless. I would gladly work with people who believe, "it's okay to have off-days" instead of the mindless automaton yes-men expected in most corporate settings.
A M
A M
18:33 06 Apr 19
I'd heard great things about Wayfair, but I've had a bad experience. I ordered a set of 2 bar stools mid-Feb. They arrived and they come with the front leg sets (3 pieces) already assembled, which is great except they were broken for both bar stools and had lots of scratches and chips. I could deal with the scratches and chips but can't assemble/use bar stools with broken legs. I immediately contacted customer service who immediately sent replacements (I missed a phone call from them, but they'd already put the replacement order in so I assumed it was fine). Took awhile for replacements to ship let alone arrive. When they did, I find they'd only sent 2 front legs. Not full front leg sets. Can't do anything with that, so I immediately contact them again trying to explain the pieces I need. I've attached pictures to all email exchanges since the first because I thought that would help them understand what I need. Again I miss a call from them, but it seems like they've understood the problem better. I wait another few weeks before the new parts ship (this time they came earlier than expected which was great). By appearance it looks like all the right pieces I need to finally assemble. However, once I start to put the stools together, I realize a.) they only sent one of the middle rung pieces I needed for the front legs, and b.) the middle rung is longer than the original rung from the broken piece. I thought the length might not matter -- it was like an inch or less difference. But when I tried to assemble legs using this rung, things didn't align correctly for me to be able to assemble the chair. So here I am, a month and a half later contacting them yet again to get all the replacement pieces I need to be able to assemble these bar stools. Frustrating to say the least.
M Smith
M Smith
21:05 07 Mar 19
Wayfair is FANTASTIC. i don't usually write reviews, but Wayfair is a great company to do business with. I have been buying from them for many years. Their products are superior, their prices are very competitive, and they have wonderful customer service. The free shipping is "a game changer", and also, if you just change your mind, you can return the item for free. I have found things on Wayfair that were nowhere else on the internet or if they were, Wayfair had a cheaper price. For 2018 Christmas, I bought a fantastic white artificial Christmas tree that I didn't see anywhere else on line. It was even better than the photo. I highly recommend them!
Patty V.
Patty V.
12:04 14 Feb 19
I moved to Las Vegas and wanted to furnish my new home with nice, but inexpensive furniture since I didn't know how long I'd be here with my kid being in...
Elizabeth Vitale
Elizabeth Vitale
22:55 13 Feb 19
I absolutely love Wayfair. Customer Service is excellent. Product variety is fun to wander through. I feel like part of the Wayfair family. Delivery is quite fast. I check Wayfair often for sales and special items. My Wayfair apartment is colorful and warm. I suggest everyone become a Wayfair shopper.
Elizabeth Vitale
Elizabeth Vitale
22:55 13 Feb 19
I absolutely love Wayfair. Customer Service is excellent. Product variety is fun to wander through. I feel like part of the Wayfair family. Delivery is quite fast. I check Wayfair often for sales and special items. My Wayfair apartment is colorful and warm. I suggest everyone become a Wayfair shopper.