Store Name: La-Z-Boy
Store Description: Meet La-Z-Boy – the US furniture manufacturer that serves the market for more than 70 years now. Since they focus their work on furniture only, you will find their product range and quality surprisingly good. Read our full store review to find out what’s it like to shop with La-Z-Boy and what are the pros/cons of dealing with this reputable store.
Price range: Mid-End
La-Z-Boy is the US manufacturer that focuses on the indoor, outdoor, residential and office furniture to help you complement your interior. They have hundreds of stores, showrooms, and galleries that you can visit. Basically, you’re looking at the mid-end niche brand that can help you find high-quality furniture pieces that’s not luxuriously expensive and not too cheap.
They offer a great price/value ratio, but their returns and shipping policies may seem a bit off. In our review, we focused on the pros and cons of this store, provided you with an extensive list of features that La-Z-Boy can offer and our final score will help you determine whether you should or should not deal with them after all.
Value for money
Website ease of use
Returns & Refunds
User Review( votes)
- Hundreds of the offline store locations
- Manufactured in the USA
- Plenty of customization and upgrade options
- Great customer service and help center section
- Really slow delivery
- Not all of you will find pricing good
- Their returns policy is quite challenging
- Their website works slow sometimes, not well-optimized
Unlike many other stores that we reviewed, La-Z-Boy doesn’t deal with the interior elements. They are manufacturing the home furniture pieces and they only deal with the indoor, outdoor, residential and office furniture. You won’t find rugs and other small items for your home interior here.
We believe that it’s a bold move, it’s always great to see companies focus on one thing that they do great, it’s always more productive.
What makes this store good
- Hundreds of offline store locations
- Convenient Deposit / Balance payment
- High-quality products with reasonable mid-end pricing
- A reputable manufacturer that produces furniture in the USA
- Easy customization and upgrade options
The La-Z-Boy products are manufactured in the USA and usually have mid-end price tags. For example, you won’t find sofas cheaper than $900. However, when you get their cheapest sofa, you can always be sure that it’s a truly top-notch product that won’t fall apart in a few months.
- Sofas — starting with $900
- Recliners — starting with $349
- Chairs — starting with $529
- Mattresses — starting with $510
- Loveseats — starting with $779
Product quality – 5
They are manufacturing top-notch products and they have a proven track record of being one of the best American furniture producers. You can always count on getting a high-quality item that will serve you more than just one or two years.
Delivery – 4
Their delivery options include shipping using domestic shipping companies or home delivery from their local store. In general, we believe they ship too long. Delivery is estimated at 8-10 weeks but will vary based on location and inventory.
The shipping price varies depending on how far you live from their offline store or warehouse.
Value for money — 5
Some of their products may seem pricey, but it’s always fair. La-Z-Boy can be considered a mid-end niche, but getting a good sofa for $900 is quite great these days, so the value/money ratio is just great.
Website ease of use – 4
The website itself has a simple design and it’s easy to navigate. The only problem is that sometimes it may work slow due to a large number of pictures loading at the same time. So browsing their catalog can be a bit challenging.
Product information – 4
It would be fair to hope that they will provide plenty of characteristics since they are the manufacturers of their own products. Unfortunately, they only provide dimensions for their sofas and almost nothing else. That’s not good enough.
Product images – 4
Most of their products do not have the photos showcasing how their furniture looks inside the house. It’s crucial to see a few interior examples, so we believe it might be a problem for some of their clients.
But the photos they have are high-quality though.
Product options – 5
Since they’re not just a retailer, but a real manufacturer of their own goods — you have many options to customize your products before you check out. You can choose colors, fabrics and even order custom upgrades for the furniture you like.
The furniture options are truly rich and can help you pick just what you need.
Support – 5
They have a very extensive customer service section where you can find FAQ, customer care videos, their contacts, policies, warranty info, and other useful links. You can either send them an email or call them. They have 3 different numbers available: General inquiries, office furniture, outdoor furniture. Just pick the one you need to get in touch with and you’re good to go.
They have approximately 340 La-Z-Boy Furniture Galleries stores and over 560 Comfort Studio locations where you can see, test and buy their products.
They do not have mobile apps. You can find a La-Z-Boy app in the AppStore, but make sure you understand that it’s not the working one. It’s an old one with a few catalogs and no current information available.
Warranty — 4
La-Z-Boy furniture has a lifetime warranty from the manufacturer’s defect. You can read how they handle warranty issues here as an example.
Returns & Refunds – 4
They have separate terms and conditions for the returns of each product type. When we talk about the residential upholstered furniture — you only have 3 days for the return and you’ll have to pay the restocking fee minus the shipping costs.
Mattresses can be returned within 100 days after your purchase and you will get a full refund plus pre-paid shipping label.
You will have 30 days to process a return for the office and outdoor furniture. Make sure that all of the products have the original packaging and are in good condition before you start the return process.
They do not have a separate section with the eco-friendly products. However, they are a part of several environmental saving programs to reduce their environmental footprint. You can read more about it in their specific section.
Country of production
La-Z-Boy is proud to say that they produce their furniture in the US. Their main factory is located in Michigan. They have hundreds of locations nationwide and even sell their US-made products in some international locations.
Discounts/coupons – 5
They constantly run promotions and offer discounted deals for a variety of product categories. You can always find something with a tasty discount. Simply go to their special sale section or subscribe to their newsletter to stay on the same page with their promos.
Payment options — 5
They accept American Express, Visa and MasterCard credit cards. Unfortunately, they do not work with PayPal or AmazonPay.
However, they have a great feature that most of the furniture stores do not offer. Once you go to the checkout, you will see that you only pay half upfront. This is called a deposit. The other half of your final price will be charged from your credit card upon your product arrival. It’s really convenient and fair.
TOTAL SCORE: 4.5
- You want customized furniture produced in the USA
- You want to visit an offline store and see the product yourself
- You’re looking for the mid-end niche brand
Not recommended if
- You want to find something cheap and more affordable
- You want to get your product really fast
Is this shop legit?
Yes, it’s a reputable store that has hundreds of offline local stores and a proven track record of the reliable US made furniture supplier. You can review their Security & Privacy section for more info on how they do business.
1Do I need to sign up to make a purchase?
No, you can check out as a guest.
2Can I track my order after the purchase?
3Do they provide tracking numbers for the shipped packages?
Yes, you will receive a notification on the shipping date with the tracking number to track your package with the item.
4What delivery services they use?
Small products can be shipped via FedEx or UPS. Since most of the products are freight, you will be provided with the information on the freight company used before the delivery.
5Do they have location restrictions?
They do not feature location restrictions on their delivery and shipping sections.
6Do they offer gift cards?
They send their gift card to your email, they do not offer physical cards. The amount you can get varies from $10 to $500. But you can always check with the customer service whether you can get a bigger amount if you need it. Usually, stores like La-Z-Boy will find common ground with you fast on such a tiny issue.