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Store Name: La-Z-Boy

Store Description: Meet La-Z-Boy – the US furniture manufacturer that serves the market for more than 70 years now. Since they focus their work on furniture only, you will find their product range and quality surprisingly good. Read our full store review to find out what’s it like to shop with La-Z-Boy and what are the pros/cons of dealing with this reputable store.

Price range: Mid-End

Summary

La-Z-Boy is the US manufacturer that focuses on the indoor, outdoor, residential and office furniture to help you complement your interior. They have hundreds of stores, showrooms, and galleries that you can visit. Basically, you’re looking at the mid-end niche brand that can help you find high-quality furniture pieces that’s not luxuriously expensive and not too cheap.

They offer a great price/value ratio, but their returns and shipping policies may seem a bit off. In our review, we focused on the pros and cons of this store, provided you with an extensive list of features that La-Z-Boy can offer and our final score will help you determine whether you should or should not deal with them after all.

Overall
4.5
  • Product quality
    (5)
  • Delivery
    (4)
  • Value for money
    (5)
  • Website ease of use
    (4)
  • Product information
    (4)
  • Product images
    (4)
  • Product options
    (5)
  • Returns & Refunds
    (4)
  • Warranty
    (4)
  • Store support
    (5)
  • Payment options
    (5)
  • Discounts
    (5)
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User Review
0 (0 votes)
Comments Rating 0 (0 reviews)

Pros

  • Hundreds of the offline store locations
  • Manufactured in the USA
  • Plenty of customization and upgrade options
  • Great customer service and help center section

Cons

  • Really slow delivery
  • Not all of you will find pricing good
  • Their returns policy is quite challenging
  • Their website works slow sometimes, not well-optimized

Product Range

Unlike many other stores that we reviewed, La-Z-Boy doesn’t deal with the interior elements. They are manufacturing the home furniture pieces and they only deal with the indoor, outdoor, residential and office furniture. You won’t find rugs and other small items for your home interior here.

We believe that it’s a bold move, it’s always great to see companies focus on one thing that they do great, it’s always more productive.

What makes this store good

  • Hundreds of offline store locations
  • Convenient Deposit / Balance payment
  • High-quality products with reasonable mid-end pricing
  • A reputable manufacturer that produces furniture in the USA
  • Easy customization and upgrade options

lazboy store

Pricing

The La-Z-Boy products are manufactured in the USA and usually have mid-end price tags. For example, you won’t find sofas cheaper than $900. However, when you get their cheapest sofa, you can always be sure that it’s a truly top-notch product that won’t fall apart in a few months.

  • Sofas — starting with $900
  • Recliners — starting with $349
  • Chairs — starting with $529
  • Mattresses — starting with $510
  • Loveseats — starting with $779

Editorial Rating

Product quality – 5
They are manufacturing top-notch products and they have a proven track record of being one of the best American furniture producers. You can always count on getting a high-quality item that will serve you more than just one or two years.

Delivery – 4
Their delivery options include shipping using domestic shipping companies or home delivery from their local store. In general, we believe they ship too long. Delivery is estimated at 8-10 weeks but will vary based on location and inventory.

The shipping price varies depending on how far you live from their offline store or warehouse.

Value for money — 5
Some of their products may seem pricey, but it’s always fair. La-Z-Boy can be considered a mid-end niche, but getting a good sofa for $900 is quite great these days, so the value/money ratio is just great.

Website ease of use – 4
The website itself has a simple design and it’s easy to navigate. The only problem is that sometimes it may work slow due to a large number of pictures loading at the same time. So browsing their catalog can be a bit challenging.

la-z-boy website

Product information – 4
It would be fair to hope that they will provide plenty of characteristics since they are the manufacturers of their own products. Unfortunately, they only provide dimensions for their sofas and almost nothing else. That’s not good enough.

Product images – 4
Most of their products do not have the photos showcasing how their furniture looks inside the house. It’s crucial to see a few interior examples, so we believe it might be a problem for some of their clients.

But the photos they have are high-quality though.

Product options – 5
Since they’re not just a retailer, but a real manufacturer of their own goods — you have many options to customize your products before you check out. You can choose colors, fabrics and even order custom upgrades for the furniture you like.

The furniture options are truly rich and can help you pick just what you need.

Support – 5
They have a very extensive customer service section where you can find FAQ, customer care videos, their contacts, policies, warranty info, and other useful links. You can either send them an email or call them. They have 3 different numbers available: General inquiries, office furniture, outdoor furniture. Just pick the one you need to get in touch with and you’re good to go.

Offline Stores
They have approximately 340 La-Z-Boy Furniture Galleries stores and over 560 Comfort Studio locations where you can see, test and buy their products.

Mobile App
They do not have mobile apps. You can find a La-Z-Boy app in the AppStore, but make sure you understand that it’s not the working one. It’s an old one with a few catalogs and no current information available.

Warranty — 4
La-Z-Boy furniture has a lifetime warranty from the manufacturer’s defect. You can read how they handle warranty issues here as an example.

Returns & Refunds – 4
They have separate terms and conditions for the returns of each product type. When we talk about the residential upholstered furniture — you only have 3 days for the return and you’ll have to pay the restocking fee minus the shipping costs.

Mattresses can be returned within 100 days after your purchase and you will get a full refund plus pre-paid shipping label.

You will have 30 days to process a return for the office and outdoor furniture. Make sure that all of the products have the original packaging and are in good condition before you start the return process.

Eco-friendly
They do not have a separate section with the eco-friendly products. However, they are a part of several environmental saving programs to reduce their environmental footprint. You can read more about it in their specific section.

Country of production
La-Z-Boy is proud to say that they produce their furniture in the US. Their main factory is located in Michigan. They have hundreds of locations nationwide and even sell their US-made products in some international locations.

Discounts/coupons – 5

They constantly run promotions and offer discounted deals for a variety of product categories. You can always find something with a tasty discount. Simply go to their special sale section or subscribe to their newsletter to stay on the same page with their promos.

Payment options — 5
They accept American Express, Visa and MasterCard credit cards. Unfortunately, they do not work with PayPal or AmazonPay.

However, they have a great feature that most of the furniture stores do not offer. Once you go to the checkout, you will see that you only pay half upfront. This is called a deposit. The other half of your final price will be charged from your credit card upon your product arrival. It’s really convenient and fair.

TOTAL SCORE: 4.5

La-Z-Boy Bestsellers

Recommended if

  • You want customized furniture produced in the USA
  • You want to visit an offline store and see the product yourself
  • You’re looking for the mid-end niche brand

Not recommended if

  • You want to find something cheap and more affordable
  • You want to get your product really fast

Is this shop legit?

Yes, it’s a reputable store that has hundreds of offline local stores and a proven track record of the reliable US made furniture supplier. You can review their Security & Privacy section for more info on how they do business.

FAQ

1Do I need to sign up to make a purchase?

No, you can check out as a guest.

2Can I track my order after the purchase?

Yes.

3Do they provide tracking numbers for the shipped packages?

Yes, you will receive a notification on the shipping date with the tracking number to track your package with the item.

4What delivery services they use?

Small products can be shipped via FedEx or UPS. Since most of the products are freight, you will be provided with the information on the freight company used before the delivery.

5Do they have location restrictions?

They do not feature location restrictions on their delivery and shipping sections.

6Do they offer gift cards?

They send their gift card to your email, they do not offer physical cards. The amount you can get varies from $10 to $500. But you can always check with the customer service whether you can get a bigger amount if you need it. Usually, stores like La-Z-Boy will find common ground with you fast on such a tiny issue.

Customer Reviews

La-Z-Boy
4.3
Based on 493 reviews
Steve H.
Steve H.
22:44 16 Jan 20
The delivery was good. One of the power motors for the foot rest malfunctioned. The delivery person was able to fix it and our salesperson called to make sure we we satisfied.
Maureen Wydysh
Maureen Wydysh
21:58 14 Jan 20
Roger was very nice - explained all the options that can be added to my recliner. Was patient and helpful with everything. Thank you
L S.
L S.
12:56 29 Dec 19
I did a lot of internet research before I was willing to drag the hubby out to a physical store to get his buy-in on new living room furniture, so I had a...
George Maness
George Maness
04:29 27 Dec 19
We bought a love seat during the clearance. We had issues with the comfort of the furniture. Even though this was a floor model close out, Roger contacted us to make things right.and we were able to exchange our love seat for a couple of chairs. Even though we changed furniture, there is still issues with the comfort. It has been around a month and he covering on one chair is stiff and hard and the other chair is uncomfortable to sit in. We don't understand how three different chairs can have comfort issues. We bought a chair from a different company and do not have issues with it.
James Paris
James Paris
21:57 19 Dec 19
Jay was our representative and he was grea. Very thorough and knowledgeable. No pressure and tremendous patience. We truly appreciated him and his support. The only thing that bothered us, is they don’t take your old chairs away.
David R.
David R.
16:35 01 Dec 19
My furniture advisor Julia was very nice and very helpful. She had to be really patient with me, because I am an incredibly indecisive person!Thank you...
Andrew Y.
Andrew Y.
14:28 29 Nov 19
Walked in with the parents who were looking to buy a sofa bed sleeper. Julia, the representative, was quick and ready to help. She made sure to kindly...
George Maness
George Maness
23:08 25 Nov 19
We bought a love seat during the clearance. We had issues with the comfort of the furniture. Even though this was a floor model close out, Roger contacted us to make things right. Roger said customer happiness was the number one priority and we were able to exchange our love seat for a couple of chairs. We really appreciate Roger and Lazy Boy and thank them for helping us. Because of the great customer service, we would recommend Lazy Boy to any furniture shoppers.
Rick Morrison
Rick Morrison
20:57 23 Nov 19
We have often turned to La z boy for assurance of quality, customer service and choice in style, fabric and colors. San Diego’s Mission Valley store is no exception. Our sales/style person, Christopher, was very helpful and guided us make what we are sure are the right choices.
Diana Terkeurst
Diana Terkeurst
21:07 03 Nov 19
We were shown exactly what we were looking for. Details of products were given and when design chosen fabric options were offered. Associate was professional, friendly and knowledgeable. We never felt rushed.
Mike M.
Mike M.
13:23 25 Oct 19
Excellent service showed a variety of chairsThanks Sunita we will be back in future. We recommend.
Kelsey Morgen
Kelsey Morgen
02:50 18 Oct 19
Steve, at the Mission Valley location, made our sofa shopping experience easy and enjoyable! I did not feel pressured and even when I had a few reservations, they were quick to help in any way they could. I highly recommend the Mission Valley location and the La-Z-Boy customer service thus far.
A Google User
A Google User
19:26 28 Jun 19
It was an easy process working with Amy and Steve in selecting a power lift chair for my 80+ year old mother. They were knowledgeable and patient while I tested and retested chairs. The overall experience was effortless. I’d recommend visiting Mission Valley location, they’re wonderful. BTW, this is my fifth La-Z-Boy purchase. The quality of the product cannot be beat by other manufacturers.
Furniture consultant and founder , FurnitureCap
Hi, I’m a furniture consultant with the industry expertise. I worked with the most prominent furniture and home goods retailers in the US and had a chance to see this industry from the inside. My 8+ years of experience in furniture production management made it clear for me how crucial it is to know what stores and manufacturers you can or cannot trust.
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Furniture consultant and founder , FurnitureCap
Hi, I’m a furniture consultant with the industry expertise. I worked with the most prominent furniture and home goods retailers in the US and had a chance to see this industry from the inside. My 8+ years of experience in furniture production management made it clear for me how crucial it is to know what stores and manufacturers you can or cannot trust.
follow me
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