Bed Bath and Beyond Rating
bed bath and beyond

Store Name: Bed Bath and Beyond

Store Description: Bed Bath & Beyond is one of the most popular destinations for home goods shopping. Whenever you decide to change your interior or buy anything for your home, you’ll be able to find it on the company’s website or in their mobile app, depending on what’s more convenient for you. They work with lots of retailers, and this makes them one of the biggest domestic home goods distributor. You can find everything from coffee tables to bath towels, from blenders to doormats. Shop online or offline; they offer all options to ease your experience.

Price range: Mid-End

Telephone: 800-462-3966

Summary

Bed Bath & Beyond is a big and reputable company with lots of home goods and furniture for sale. They work both online and offline, giving you an opportunity to shop wherever and whenever you want. Having more than 1500 offline locations and two powerful mobile applications, this store can be your best bet when it comes to quick and convenient customer experience.

Overall
4.3
  • Product quality
    (4.5)
  • Delivery
    (4)
  • Value for money
    (4.5)
  • Website ease of use
    (4.5)
  • Product information
    (3.5)
  • Product images
    (3.5)
  • Product options
    (5)
  • Returns & Refunds
    (4.5)
  • Warranty
    (3.5)
  • Store support
    (4.5)
  • Payment options
    (4)
  • Discounts
    (5)
Sending
User Review
5 (1 vote)
Comments Rating 0 (0 reviews)

Pros

  • Wide range of available products
  • Offline stores and mobile apps with great design
  • They offer a price match
  • Many sales, discounted product and liquidation items
  • Friendly interface and good user experience
  • They ship to APO/FPO, Hawaii, Alaska and Puerto Rico
  • Free shipping for US orders with more $40+ purchase value

Cons

  • Shipping to Hawaii, Alaska and Puerto Rico is not free
  • Orders that require truck delivery cannot be shipped internationally
  • Their product page info and images gallery is not extensive enough
  • Sometimes their website is loading really slow

Product range

This store mostly works with home goods, decor elements, furniture and different kind of appliances for the kitchen, bath, etc. They also sell luggage, health, and beauty products, but the broadest range of products can be found in the home goods departments.

What makes this store good

  • They have many offline locations and two mobile apps, it’s a big and powerful ecosystem
  • Many sales, special offers and a whole section of discounted liquidation products
  • Convenient user interface and website design
  • Good price/quality ratio
  • They delivery internationally and to APO/FPO

Pricing

This is a mid-end store with lots of options for both budget shopping and expensive items hunting. You can find affordable options if you use the website’s filters smartly. The most popular products start with the following price tags:

  • Bath towels starting with $3
  • Beds starting with $400
  • Coffee tables starting with $60
  • Bed sheets starting with $3
  • Bed pillows starting with $10

Please note that they also have the liquidation section where you can find discounted products.
They also offer a price match feature. Found the same product, but cheaper? They’ll match the price if you show the proof.

bed bath and beyond shop

Editorial rating

Product quality – 4.5

Most of their products have high quality and good reviews. In case you don’t like the quality of the product you receive, you have 180 days to return it.

Delivery – 4
Since they deliver their products internationally, it all depends on your location. Their standard delivery within the US will take around 3-5 business days. Alaska, Hawaii, and Puerto Rico will take 2 more days additionally.

Expedited delivery will take around 2-3 days within the US territory and 4-5 days to those states. You can also pay for the same day delivery. If your order is worth more than $40, you’ll have free delivery within the US. Customers from Alaska, Hawaii, and Puerto Rico do not have a free delivery option. International delivery usually depends on the carrier and how far your country is located from the US.

Value for money — 4.5
We believe that the Bed Bath & Beyond products have a reasonable price/rent ratio. This means that you won’t find overpriced items with low quality.

Website ease of use – 4.5
The overall website design is very nice. It’s simple and convenient; it won’t get you overwhelmed with pop-ups and unnecessary design solutions. However, sometimes, the website can load a bit slow. That’s where their mobile apps will help you.

bed bath and beyond website

Product information – 3.5
They do not offer you more than any other retailer — Just regular specifications of the products, sizing, delivery, and shipping information. The warranty information is usually missing, that’s not convenient at all.

Product images – 3.5
Not all of their products have more than 2 pictures. Unfortunately, you can find blenders with only 1-2 image or a bed with just one picture where you won’t be able to see all the details. Most of the pictures are studio made with empty/white background, so it’s a bit hard to imagine how they will look in the average interior. However, they also offer videos, and that’s a big plus.

Product options – 5
Most of their products have more than 5-8 options available. Colors, fabric, etc. They offer an excellent interface where you can locate a product model and then choose what option works best for you. The catalog is rich.

Support – 4.5
They have phone support and emails. They do not state what their hours of operation are, but we believe they work during regular business hours

Offline Stores
Bed Bath & Beyond currently cover more than 1,500 locations. You can use their store finder to locate the closest one. Having offline stores is a big plus for every home goods company, it’s very convenient to have a chance to shop both online and offline.

Mobile App
They have both iOS and Android versions of their mobile application. Reviews and scores confirm that their apps are legit and improve the smartphone experience of the store users.

Warranty — 3.5
They have a special section with the information on the product warranty on the product page. However, it’s a common problem that you’ll have to request a copy of the manufacturer’s warranty through their customer service department. We believe it’s quite inconvenient, but it all depends on how much you care about the warranty for your purchase.

Returns & Refunds – 4.5
First of all, they only offer free return shipping to US territories and APO/FPO. The original shipping charges will not be refunded. You’ll be able to return your product within 180 days after your purchase. If you do not have a receipt, they’ll try and find your order in their system, to make that happen, you’ll need to provide something like:

  • Credit/Debit Card or Gift Card number
  • Order confirmation number
  • Account number

If you made a purchase using the Gift Card, you’d get a Merchandise Credit for the paid amount.

As usual, the made to order, custom made, and special products cannot be returned. You should also check their returns page before shopping since they specifically list some of their categories of non-returnable products.

Eco-friendly
They do not have any specific sections or filters for eco-friendly products. Even though some of their products fall under the eco-friendliness standards, you’ll have to waste some time to find them in the store.

Country of production
Bed Bath & Beyond offers products from different vendors, so it’s hard to determine the country of origin for each product. Not all of the products are made in the US.

Discounts/coupons – 5
They offer numerous of great deals and update them weekly/monthly. You can wait and hunt for the best offers to save big. They also have a special ‘Coupons’ section where you’ll find the top deals of Bed Bath & Beyond.

Payment options — 4
Bed Bath & Beyond only offers you to pay via VISA or MasterCard credit/debit cards. Unfortunately, no PayPal or another additional method of financing your order like Affirm or anything like this.

TOTAL SCORE: 4.25

Bed Bath and Beyond bestsellers


Recommended if

  • You’re looking for a good US store that ships worldwide
  • You want to benefit from the price match feature (most of the home goods store do not do that)
  • You like exclusive offers, hot deals and look for liquidation items
  • You’re looking for a store with offline presence and good mobile apps

Not recommended if

  • You’re looking for a store that accepts PayPal and offer financing options like Affirm
  • You want to know everything about your product before the purchase; they do not provide a lot of product information
  • You prefer custom made furniture and home goods pieces

Is this shop legit?

Definitely. It’s a big company that includes 9 more brands in its family, offers mobile applications and great customer experience. Your financial transactions are secured by the Truste website.

FAQ

1Do I need to sign up to make a purchase?

You won’t need a website account to finalize your purchase, and check out.

2Can I track my order after the purchase?

You can track your order in a corresponding section of the Bed Bath & Beyond website. You’ll need your email and an order number or just login to see your order history along with the tracking information for the last one.

3Do they provide tracking numbers for the shipped packages?

You can find your order tracking number in your email box and your order history in website profile.

4What delivery services they use?

It depends on your location. They ship their parcels either via FedEx, UPS, or USPS.

5Do they have location restrictions?

They ship worldwide and offer their customers to visit a special website for Canada shipments. While placing an international order, we recommend you noticing that they cannot ship internationally an item that requires truck delivery. This is very unfortunate and makes a delivery of many store products impossible.

On the other hand, when we talk about US shipments, it’s really great that they offer delivery to APO/FPO and Puerto Rico.

6Do they offer gift cards?

They offer a very powerful platform for gift card owners. You can order an eGift card and a physical one, design it, add money to the existing card and check the balance online. This is one of the most thought-out gift card systems of all home goods stores.

Customer reviews

Bed Bath & Beyond
3.9
Based on 1935 reviews
Bruce M. Foster
Bruce M. Foster
23:58 25 Nov 19
I went there for a metal collapsible laundry drying rack. I was figuring they had to have one. I was wrong. Yeah, I know. I needed to check on line. When I did, NONE within a 25 mile radius. Argh! Maybe I need to stick to just happening to go there and finding something I decide I need. Good place. Just frustrating.
Vi L.
Vi L.
08:29 24 Nov 19
5 stars for all the products displayed. Been my to-go-spot for years any time I need something for my house. 2 stars (or less) for the hell it has always...
Mark Pine
Mark Pine
01:38 17 Nov 19
They have a nice selection of items. Good location. Helpful staff.
Cherie Dawn
Cherie Dawn
15:32 05 Nov 19
I love Bed, bath, and beyond but the customer service is not what it use to be. The company needs to bring back professionalism to some of their managers team. When employees see their managers act unprofessional they follow the lead.
nycgemini7222
nycgemini7222
01:16 19 Oct 19
Omg. The best one! On one of the best ones. They have the world! If you cannot find what you’re looking for then it doesn’t exist in the world. Friendly staff, easy to navigate, well stocked. Would def go back! Sorry no pics, I forgot 🙁
Robert Ochiltree
Robert Ochiltree
20:57 28 Sep 19
The cashier was very young and very sweet but really had not been trained very well. She asked me if I wanted my stuff in bags. Where else would it go my pockets...I have three bags of merchandise. Four items were glass bottles she put them.in a single bag and I said they should be wrapped in paper. She hands me the paper and I comply. I asked for double bags. I did tell the manager what a sweet kid she was but does need to be shadowed a bit.
Rachel Meyers
Rachel Meyers
12:35 22 Sep 19
I have been in this store twice in the past week and both cashier's that assisted were extremely helpful, knowledgeable, and nice. I would have given this a five star rating however, the second time I visited the security guard at the exit door was rude.(Tall African American male in a black suit) There was a different one the first time and he was polite.
Juan Gutierrez
Juan Gutierrez
17:40 16 Sep 19
They have everything, I mean everything here, just as the name implies. The staff was helpful and friendly. The space is huge and well lit. I was in and out quickly. Smooth and easy shopping experience
Mr. ..
Mr. ..
16:31 31 Aug 19
i used to worked around here i forget what year..i used to come to bb&b just to look around items..but i never buy anything. their was t.j maxx the store...
Annalisa Rivera
Annalisa Rivera
16:55 20 Aug 19
Even in the age of online shopping, while not always the cheapest deal, I find it useful to visit Bed Bath and Beyond for good quality home goods, especially kitchen and bedding items, where you really need to see and feel the quality (ex. cookware, sheets, pillows). Popping in now and then lets you see the latest in organizing supplies too. I strongly recommend asking staffers for what your intending to get - like a casino, the layout has so many item types and the place is so massive, you may very well lose track of the time in here. In this location, you can even get grocery and personal care items.
Drew Michael
Drew Michael
00:28 19 Aug 19
guy that works in small appliances is awesome... he called the other store at 61&1st LES to make sure it was in stock...⚠️BE ADVISED⚠️ When I called and asked if a particular item was in stock at this store advised yes 1 in stock.. Note: 1 in stock means "DISPLAY" which is NOT for sale!!Don't waste your time... call 1st and make sure there's more then 1 in stock.
Felipe Amarante
Felipe Amarante
01:19 01 Aug 19
Kinda department store. Has everything, really, beyond the bed and bath. Bought a French press replacement glass by mistake and had 0 effort to return it, it was quick and painless. Aside the great service, the price was very good for kitchen appliances, like blenders and coffee machines.
SD
SD
21:16 09 Jul 19
Bed Bath Beyond continues to be great one stop shopping for kitchen, home, bed & bath. If I am looking for a specific item, I check online to make sure it is in stock at my chosen store. To save even more time, I will order online and pick up in store. There is also same day delivery for a fee. A great selection of bedding and pillows for specific needs and tastes. Generous return policy but make sure you have your receipt. As a side note, I was surprised BBB has expanded into beauty and food/snacks with large sections.
Anna H.
Anna H.
18:39 03 Jul 19
I am so happy that my favorite store was about a 10 minutes walk from my job. I love, love, love BB&B because I saved a lot of money with their coupons such...
虞小石
虞小石
00:19 21 Jun 19
Very kind staffs and pleasant environment. It’s nice to walk around and find things you didn’t know you need. I especially like the gourmet food aisles, which has a lot of international classics at good price.
luis padilla
luis padilla
02:51 19 Jun 19
If you've been to BB&B, you probably know what's in store (pun intended) for you. Large selection of things for the home: linens, kitchenware, seasonal, smaller furniture. Everything you can imagine along these lines, and then some, with frequently rotating inventory, plenty of gadgets, and, for the growing family, a selection of realistic looking but plastic glassware. Even some food, although there's a Trader Joe's just up the block, not to mention all those small things you keep forgetting you desperately need. Prices run the gamut from economical to upper middle class.
Donna V
Donna V
01:39 10 Jun 19
I love this place! I'm not quite sure what it is about this spot but I really enjoy coming here. I find it to be a great spot to get home decor, snacks, health & beauty items and quick gifts at much better prices than the other competitors. My most recent trip was to help a co-worker get some mattress covers at a decent price. Not only were we able to get the type she needed but, we were also able to get the "blackout" curtains she wasn't sure she would find in person. I didn't plan to get anything but, obviously, that idea went out the door when we passed by the snack aisle. One of the cool things about this spot is they're one of the few places that has a special escalator for your shopping carts. I find that Bed Bath & Beyond has better prices than a lot of other (more popular) chains and drugstores... and that's before coupons. I highly recommend this place.
Bonnie G.
Bonnie G.
11:58 11 May 19
When you wanna save money (me every day) and you want your one-stop-shop for all that basic and niche and that what-do-you-call-it? thing you need for the...

About author

Furniture consultant and founder , FurnitureCap
Hi, I’m a furniture consultant with the industry expertise. I worked with the most prominent furniture and home goods retailers in the US and had a chance to see this industry from the inside. My 8+ years of experience in furniture production management made it clear for me how crucial it is to know what stores and manufacturers you can or cannot trust.
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Furniture consultant and founder , FurnitureCap
Hi, I’m a furniture consultant with the industry expertise. I worked with the most prominent furniture and home goods retailers in the US and had a chance to see this industry from the inside. My 8+ years of experience in furniture production management made it clear for me how crucial it is to know what stores and manufacturers you can or cannot trust.
follow me
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