Store Description: Pottery Barn has a reputation of not just a store, but a place where you can shop from A to Z. Furniture, decor elements, pillows and even products for kids.
From candles to handmade rugs — all of this is not just available online, but also has plenty of photos and product information to help you choose.
Shopping with Pottery Barn is keeping up with the latest trends. Whenever you want to make your apartment or house truly cozy — that’s you go-to spot.
Price range: mid-end
Telephone: 00 800 1500 2222
Summary
One of only a few stores that got quite high rating due to their wide selection of product options, excellent quality and fast delivery.
Since they’re available worldwide, this can be a great place to shop wherever you live. Plus, plenty of offline stores can help you decide whether that particular bed looks really good in real life.
Having a big separate category with eco-friendly products, they’ve really became a pleasant surprise to our editorial team. Definitely recommend!
Overall
4.5
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Pros
Fast delivery
Plenty of product options on most of the items
Free White Glove delivery
Category with eco-friendly products
99% of their products are stylish and up with the latest trends
They ship to PO boxes, AFO and APOs
Cons
They do not have warranty information anywhere on the product page
No live customer service chat
Very popular store, so sometimes you can end up having the same furniture as your neighbor
Editorial Rating
Product quality – ★★★★★ (5)
Pottery Barn is sometimes considered a store from the affordable niche, but that’s a very popular mistake. If you scroll around their website and review their pricing policies — it has both affordable and mid-end niche products.
So yeah, you can buy the cheapest rug with a big discount on PB sale. You may find the cheapest one not that great. But when you shop smartly with them and aim for the mid-end niche items, you will definitely get yourself a product that will last long.
Delivery – ★★★★★ (5)
They have several options when it comes to delivery:
Standard front door delivery — arrives within 4-5 days
Next day delivery— you pay $26 extra and receive your order the next business day (works only for the contiguous 48 US states).
Unlimited flat rate delivery — whenever you see items with this label, you can add as many as you want and pay a flat rate for the delivery.
Overall, they ship fast. And their core benefit is the fact that they include White Glove Services with every Truck Delivery completely for free.
Value for money – ★★★★★ (5)
Yes, Pottery Barn is a mass market brand, but it’s not cheap when it comes to quality. While people can say that those shopping with PB can find the same coffee table at their friend’s house, no one can say that their furniture quality is not fair considering the price. That’s a total A+.
Website ease of use – ★★★★★ (5)
They have a beautifully designed website. It’s simple and easy to use. It doesn’t freeze when you have a lot of products on the display, which is rare for big furniture giants.
Plus, their columns with filters and other interface elements are well thought-out making it very easy to use.
Product information – ★★★★ (4)
They have plenty of information available on the product page. Dimensions, construction details, special care tips. However, they do not include the warranty information most of the times, so they get four stars. But don’t get us wrong, they’re good in product information overall, but just not perfectly clear because of the warranty info.
Product images – ★★★★★ (5)
Pottery Barn has always been known as one of the places selling truly stylish products. What’s more important — they know how to present their products beautifully. Vibrant photography and even videos — you’ll be able to see the item you liked from numerous angles before you decide to buy it or not.
Product options – ★★★★★ (5)
When it comes to product option – Pottery Barn wins big. To put it simply, when you shop with them, you get to choose from dozens of colors, fabric and wood type while buying a simple armchair. And this works for most of their products.
Plus, you can order an embroidered rugs or made-to-order furniture. Just perfect.
Support – ★★★★ (4)
You can call them or send an email. Unfortunately, they do not have a chat, which would be quite useful for an online company this big.
However, what’s great is that they have a very extensive help center with most of the popular questions answered in detail.
Warranty – ★★★ (3)
Surprisingly, they do not have warranty information on most of their products which is very inconvenient. You’ll have to check out whether a product has a warranty by calling their customer service. No other obvious option available on the website.
Returns & Refunds – ★★★★ (4)
Pottery Barn has a regular returns & exchanges rules. You can return an item for a refund within 30 days after the purchase. However, make sure you not that Quick Ship upholstery products can only be returned within 7 days.
Monogrammed and made-to-order items are not eligible for the return.
You can return the item by shipping it back or bringing it to one of the Pottery Barn stores. Note: the original order receipt is required to process the return.
Delivery fees are non-refundable in case you’re returning an item because you didn’t like it, not because it’s damaged or because you have a problem with it.
International returns may have additional exceptions which you can see here.
Discounts/coupons – ★★★★★ (5)
Being one of the most popular shops means having enough promo activities and huge deals for customers. Pottery Barn has a special ‘Sale’ section where you’ll find thousands of top-quality products for less.
Expert tip: Add one of the items you liked to favorites and wait a bit, there is a high chance of scoring a huge discount on it later since they constantly update their sale inventory.
Payment options – ★★★★ (4)
You can pay with your credit card or PayPal. Unfortunately, they do not accept AmazonPay and do not offer financing plans with Affirm or any other payment provider. But having PP on board is still a huge plus
TOTAL SCORE: 4.5
We recommend/not recommend you if
Recommended if
You’re into eco-friendly initiatives and sustainable use
You want to locate stylish furniture without going to interior designer
You’re looking for delivery to PO, AFO, APO
You want excellent quality for reasonable pricing
Not recommended if
You’re into custom made furniture
You dislike mass market brands
You’re very picky when it comes to warranty and customer service
This review is for the in-home design service done by Carlos Alarcon. Carlos came to our home in Hancock Park and offered ideas for adding furniture and...
Thomas, the general manager, at upper West side location is amazing. He was able to accomplish what I requested quickly and seamlessly. Great customer service, and a great team player.Definitely on his way to upper management I’m sure!
We love this store and we love our regular sales person that has gotten to know us well over the years. We are regular customers and have filled our home...
Very pretty, clean, and aesthetically pleasing shop.The prices (for goods made in China) are far too much. It is an easy way to decorate well but is for those without much of a flair for adventure.Went for a class about botanical arranging which was lackluster. It was, simply, their interior floral decorator showing how to put fake flowers in a pot with no tactile or practical assistance. Her class amounted to “just feel it out” which… duh.
I just had the most wonderful experience shopping at the Pasadena location. Joyce Garvey was my salesperson. She went out of her way to complete my order by...
Pottery Barn Upper Westside Lincoln Center is an absolute must shop! Highly recommend this amazing location.The display and designs of the furnishings are lovely.If you need help, I highly recommend you ask for Ms. Natalie, she made the experience 5 star!Natalie is knowledgeable about every detail, and item in the store.I was personally impressed with the lovely tablescape, the florals that exudes “happy” as we prepare to Spring forward.The cocktail bar sets, including the glasses will transport you into an Era of nightlight glamour that no longer exists.
One of my favorite locations of Pottery Barn. A lot of them are slowly closing. I'm happy this one is still open and they have a lot of beautiful things...
I don’t know why is the Pottery Barn’s rate so low, but I really like their products.and the staff is very nice either. Today I bought a desk at the store , my wife and I are both love the classical style
This is the perfect season to lure home comfort seekers in search for wamth influences! The thick cable knit throws are a must touch, for the sensation of plush! The cream tones emphasizes the base tones of falling leaves. There is a constance blend of soft pastel patterns from furniture, sheets, pillows to wall art. It's a stroll throw warmth on a New York fall day! Enjoy!
Luis and his team are exceptional and go above and beyond to make sure your experience exceeds expectations. We had ordered a couch online and when it wasn’t what we expected, we headed into the store and had the pleasure of Luis helping us.Not only was he understanding and professional, he was compassionate about making sure we got exactly what we needed. He helped me choose a couch that fit our needs and a fabric that will be suitable and durable having two dogs.This store regularly checked in with us and shared updates on our delivery. They also contacted head office for us when needed. This store is a staple on the UWS, they really know service and are educated on the brand.
Daniel from Pottery Barn broadway is an excellent salesperson and gave us all the information and details we required. He was super honest about the delivery times and very focused on solving our problem. Super impressed!
Just purchased the Big Sur Couch! Im so excited. The Oatmeal Boucle is beautiful. Lucinda and Luis were so helpful, knowledgeable and patient with me! I researched for weeks to find the perfect couch and they made it happen! I'll be back. It's hard to find good customer service like this anymore. Thanks Pottery Barn!
We had a great experience in this store!! Luis helped me and my mom get the last Christmas Tree Topper! It was sold out everywhere and he was able to find the last one. We truly appreciate his and the teams help in the store with all our other shopping and his patience and dedication. Truly a wonderful experience!! Thank you again so much!!
Just want to say that Lili is very helpful. She took the time and patience to help my husband and I with questions we had regarding a dinning table. She...
I would like to say a special Thank You to Joyce and Effrain. I was on a serious hunt on finding some spanish style dinner plates. I went in they had one...
This is a Dream Store (house/apartment supplies and decoration)... the staff like Romir very nice👍😊👍...before I did a research and o found good prices in wood scent (Christmas sale pine smell)...by me Great!! I would be so Happy if Christmas ia the WHOLE YEAR!!!😋😍🎄
NOTE: when ordering the "PB Standard Double Curtain Rod & Wall Bracket" set online, please note the screw-on end caps (as pictured) on the large rod are NOT...
Gotta give props to this Pottery Barn because of Lisa's and Claire's effort to snag a rug for me in a pinch from another location to this one. And for...
Gorgeous place beautiful Christmas decorations! Everything can be purchased for happy home . Free consultation for interior decorating. Friendly staff. Two levels to the store, with a gallery. Both bathroom and wi-fi.
Gorgeous place beautiful Christmas decorations! Everything can be purchased for happy home . Free consultation for interior decorating. Friendly staff. Two levels to the store, with a gallery. Both bathroom and wi-fi.
Pottery Barn is not just a brand of furniture and home goods. This is a rare find. A brand that offers you three separate website with different inventory: for grown-ups, kids and teens.
Bedding, towels, pillows, candles, sofas, coffee tables. You can furnish your place here from corner to corner. Plus, you can get a professional advice from their interior designers for a few extra dollars and buy all the little decor elements to brighten up your room after furnishing.
What makes this store good
Excellent value for money you pay
More mid-end than affordable, but every extra buck you pay — pays off, cause you get long-lasting and really stylish furniture.
Fast delivery and easy returns
Fair returns policy and three types of delivery available including the next day delivery for just $26.
Plus, you get free White Glove Delivery.
Tons of offline stores
Pottery Barn offline stores have plenty of ‘rooms’ set up with specific style that you can explore and furnish your place smartly. Also, you can request the help of interior designer and participate in their events.
Wide selection of product options on most of the products
One of their core features is the inventory that they have. When you look for a chair, a bed or a sofa — you’ll be able to choose from dozens of colors, fabrics and wood types. Plus, you can customize rugs with embroidery.
Sustainability policy
They are really into sustainability and smart consuming. They have special categories of eco-friendly materials. That’s rare.
Pricing
Rugs start at $23
Sofas start at $549
Beds start at $395
Coffee tables start at $75
Pillows start at $10
Сhairs start at $89
Pottery Barn Bestsellers
Is this shop legit?
Pottery Barn is a world-recognized store with more than 70 years of history behind. From being featured in the legendary sitcom to being one of the most popular furniture and decor shops in US. This is a 100% legit shop where you won’t be at risk at any point of shopping.
1Do I need to sign up to make a purchase?
Luckily, you don’t have to sign up to buy anything on Pottery Barn. You can use the ‘checkout as a guest’ option.
However, if you’re an interior designer constantly working with Pottery Barn, you can sign up and get special pricing, exclusive deals, etc.
3Do they provide tracking numbers for the shipped packages?
Yes, you will be notified regarding your shipment status and will receive an email with the tracking number or any additional details to follow your package.
4What delivery services they use?
They use UPS and USPS for small parcel delivery. Plus, they ship freight large items using truck delivery which includes Premium White Glove services for free.
5Do they have location restrictions?
Pottery Barn ships internationally. Plus, they have a separate address for the Canadian online store: www.potterybarn.ca.
Unlike the other stores, they do ship small items to PO boxes and can even deliver your order to APO/FPO address. But there will be a small fee for that — $10.
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6Do they offer gift cards?
Yes, you can order a gift card for the $25–$500 amount. You can mail the gift card to physical address (arrives in 5-7 days) or send it via email (delivers right away).
Plus, you can even get a group gift card, so you family members or friends could contribute.
Hi, I’m a furniture consultant with the industry expertise. I worked with the most prominent furniture and home goods retailers in the US and had a chance to see this industry from the inside. My 8+ years of experience in furniture production management made it clear for me how crucial it is to know what stores and manufacturers you can or cannot trust.
Hi, I’m a furniture consultant with the industry expertise. I worked with the most prominent furniture and home goods retailers in the US and had a chance to see this industry from the inside. My 8+ years of experience in furniture production management made it clear for me how crucial it is to know what stores and manufacturers you can or cannot trust.
