Store Name: Joybird
Store Description: Joybird is not just a store; it’s a production company that creates custom furniture from chairs and sofas to small decor elements like pillows, etc.
Price range: High-End
When it comes to customer experience, Joybird is going an extra mile for a customer’s satisfaction. Their client-oriented approach includes numerous of benefits like free design services with no obligation to buy, excellent shipping and returning policies and a unique 365 home trial feature.
The store is a great fit for those who care about the environment. Joybird plants a tree with every purchase you make, saving the rainforest — one tree at a time.
Value for money
Website ease of use
Returns & Refunds
User Review( votes)
- It’s US-based production that creates custom furniture units
- Great customization options
- Very convenient website navigation and purchasing process
- Big selection of products
- Excellent quality and proven track record
- They don’t accept PayPal
- Their 365 home trial feature sounds great but sounds a bit shady and conflicts with their return policies
- Their support agents are not working 24/7
Joybird offers furniture for every corner of your home. You can order beds, dining tables, sofas, coffee tables, and decor elements to complement your interior. So surfing through the store may result in choosing almost every part of your home indoor and outdoor look.
What makes this store good
– Custom designs and own production
Since Joybird produces furniture on their own, every order you make is going straight from their workshop. They offer unique designs and customization options for every piece they sell. For example, you can open the product page with one of their sofas and customize the color, material and wood type. It gives you a lot of freedom while customizing the product to fit your room.
Joybird sells pretty much every possible piece of furniture that you may need at home. They even produce outdoor furniture and small decor elements like mirrors, rugs, and wallpapers. Their indoor furniture selection includes units for your bedroom, living room or even kitchen (dining tables).
Basically, they produce the furniture of high-class quality. Since they position their brand as a self-made producing company that covers the production process from A to Z, they keep up with this and deliver the high-end pieces of furniture.
– Environment protection
This store supports environment protection initiatives. For example, they plant trees for every order they ship. As of today, they say that they’ve already planted 441, 849 trees. Large pieces of furniture like sofas are equal to 4 trees, etc. This makes Joybird a very attractive brand for eco-friendly enthusiasts and those who genuinely care for the resources of Earth.
– 365 Home Trial
You have a year for a wear and tear test of their furniture.
– Great knowledge base and resources
They have a lot of learning resources to help you design your room, pick the right furniture for your house and select the best tools for product care.
– Hassle-free delivery
Every order they deliver is not just delivered to your porch. They bring it inside and put it wherever you need it. This is must-have for a furniture company since some products are really heavy and big. However, not every store has this kind of service. Joybird gets a huge plus for that.
Since Joybird is a production brand and they offer a lot of customization options, their furniture can be pricey sometimes. However, considering the fact that the average sofa in the US goes for 1,000 dollars, Joybird has very close options as well.
You can find sofas for $1500 or order a customized leather sofa for more than $3000 — this way they kind of cover a few niches of affordability.
They also offer to finance your order and making it available for a few monthly payments. This is their way of making their furniture affordable for true furniture enthusiasts that are low on a budget right now, but still, want to taste the Joybird products. The average pricing for their key positions is:
- Sofas start at $1350
- Chairs start at $400
- Beds start at $1400
- Dining tables start at $600
- Coffee tables start at $150
As you can see, the pricing is reasonable considering the customized production of the furniture.
Product quality — 5
High-quality product with a transparent production and customization costs. Since Joybird produces the furniture in their own workshops, they make their quality a key benefit of their brand.
Pricing — 4
The pricing is transparent. You understand that you get a top-notch product for the price you pay. They have affordable options in every category of their products as well, but their bestsellers may be a bit pricey for someone.
Delivery — 4
They offer their own delivery services, and they charge for it, it’s not free. Depending on the product, you’ll either pay $49 or $99 for the delivery.
Value for money — 5
The quality you get totally equals the price tag you see. It’s fair and square.
Website ease of use — 5
The design and navigation are absolutely great. You can navigate by the room type or different furniture type. You have the customization options available on almost every product page and can easily place an order in less than a minute without the need of signing in.
Product information — 5
They keep the brief product description very short. But they also give a lot of information regarding the specifications, dimensions and construction details. You’ll also be able to download the assembling manual and all the needed product care information.
Product images — 5
One of the core advantages that they have is their fantastic gallery. They provide numerous pictures of every product they sell. You can not just review the close-up photos of the product itself, but also find pics of how this particular product will look inside your house.
Product options — 5
Usually, you can pick the color, material and wood type for the main construction of your furniture unit.
Support — 4.5
Joybird offers the email, phone, SMS and chat support. You can ask a question while surfing through their website. One of their support agents is usually online and can give you the advice you’re seeking. The support line is not 24/7 though.
They have workshops and production facilities, but they do not have offline stores that you can visit.
They do not have a separate mobile app. However, they offer a mobile-friendly responsive design and an ability to send an SMS to support while you’re scrolling their website on your smartphone.
Warranty — 5
Every Joybird product is usually covered by the Limited Lifetime Warranty. This includes the key elements of your furniture: wood frames, springs, joints, bases, legs and hardware.
Returns & Refunds — 4
You can return the product within 365-days after the purchase. They call it a ‘365 Home Trial,’ and they actually allow you to return the product if you’re not satisfied with your product for a refund.
If you request a return within 14-days after the delivery, they’ll even pay for the return shipment.
Orders under $7,500 can be returned to Joybird for a full refund.
Returning orders of $7,500 and over will result in a 20% return processing fee deduction from your refund.
Orders returned to us due to non-scheduling of delivery will result in a 20% restocking fee.
In case you request them to make individual customization to the product you order, they won’t accept the return.
They do not explicitly state that the materials they use are eco-friendly. However, they care about the environment and say that they plant trees for every order their clients’ place. They have a pretty huge record of planted trees by this day.
Country of production
Joybird has its production workshops based in the US, they produce furniture on their own.
Discounts/coupons (are there any) — 4
You can subscribe for their email newsletter and get Joybird coupon codes that website users do not see. A good offer that doesn’t require a significant effort from a client.
Payment options — 4
You can pay with a credit card only. You can also split the payments between two credit cards and mention what part of the full amount should be deducted from each card. It’s really convenient sometimes.
You can also use their financing option and pay for their furniture a small price on a monthly basis.
TOTAL SCORE: 4.6
We recommend/not recommend you if
- You need more customization options
- You’re environment saving enthusiast and an eco-friendly person
- You love custom furniture and are ready to pay for it a fair price
- You need a proper delivery with getting the furniture inside the house
- You’re looking for interior or furniture design advice during the purchase
Not recommended if
- You’re too low on budget
- You’re looking for something simple and cheap (like IKEA or JYSK)
Is this shop legit?
This shop is featured in press and has numerous positive reviews on the internet. They have an excellent reputation of the company that goes an extra mile to resolve any possible issues that you may face during your furniture order.
1Do I need to sign up to make a purchase?
No, you don’t need an account. You can place an order as a guest. They don’t require you to make unnecessary steps while placing the order.
2Can I track my order after the purchase?
Yes, you can either track your order by the order number or use your existing account to follow your shipment.
3Do they provide tracking numbers for the shipped packages?
4What delivery services they use?
They ship themselves, but they charge $49 or $99 for the shipment depending on the product type/price.
5Do they have location restrictions?
They ship their product to any US state. They don’t ship to PO boxes.
6Do they offer gift cards?
They offer digital and printed gift cards. You can either choose one of the defined amounts or get a custom gift card.