Joybird Ratings
joybird shop

Store Name: Joybird

Store Description: Joybird is not just a store; it’s a production company that creates custom furniture from chairs and sofas to small decor elements like pillows, etc.

Price range: High-End

Telephone: 888-282-0842

Summary

When it comes to customer experience, Joybird is going an extra mile for a customer’s satisfaction. Their client-oriented approach includes numerous of benefits like free design services with no obligation to buy, excellent shipping and returning policies and a unique 365 home trial feature.

The store is a great fit for those who care about the environment. Joybird plants a tree with every purchase you make, saving the rainforest — one tree at a time.

Overall
4.6
  • Product quality
    (5)
  • Delivery
    (4)
  • Value for money
    (5)
  • Website ease of use
    (5)
  • Product information
    (5)
  • Product images
    (5)
  • Product options
    (5)
  • Returns & Refunds
    (4)
  • Warranty
    (5)
  • Store support
    (4.5)
  • Payment options
    (4)
  • Discounts
    (4)
Sending
User Review
3.33 (3 votes)
Comments Rating 0 (0 reviews)

Pros

  • It’s US-based production that creates custom furniture units
  • Great customization options
  • Very convenient website navigation and purchasing process
  • Big selection of products
  • Excellent quality and proven track record

Cons

  • They don’t accept PayPal
  • Their 365 home trial feature sounds great but sounds a bit shady and conflicts with their return policies
  • Their support agents are not working 24/7

Product range

Joybird offers furniture for every corner of your home. You can order beds, dining tables, sofas, coffee tables, and decor elements to complement your interior. So surfing through the store may result in choosing almost every part of your home indoor and outdoor look.

What makes this store good

– Custom designs and own production

Since Joybird produces furniture on their own, every order you make is going straight from their workshop. They offer unique designs and customization options for every piece they sell. For example, you can open the product page with one of their sofas and customize the color, material and wood type. It gives you a lot of freedom while customizing the product to fit your room.

– Selection

Joybird sells pretty much every possible piece of furniture that you may need at home. They even produce outdoor furniture and small decor elements like mirrors, rugs, and wallpapers. Their indoor furniture selection includes units for your bedroom, living room or even kitchen (dining tables).

– Quality

Basically, they produce the furniture of high-class quality. Since they position their brand as a self-made producing company that covers the production process from A to Z, they keep up with this and deliver the high-end pieces of furniture.

– Environment protection

This store supports environment protection initiatives. For example, they plant trees for every order they ship. As of today, they say that they’ve already planted 441, 849 trees. Large pieces of furniture like sofas are equal to 4 trees, etc. This makes Joybird a very attractive brand for eco-friendly enthusiasts and those who genuinely care for the resources of Earth.

– 365 Home Trial

You have a year for a wear and tear test of their furniture.

– Great knowledge base and resources

They have a lot of learning resources to help you design your room, pick the right furniture for your house and select the best tools for product care.

– Hassle-free delivery

Every order they deliver is not just delivered to your porch. They bring it inside and put it wherever you need it. This is must-have for a furniture company since some products are really heavy and big. However, not every store has this kind of service. Joybird gets a huge plus for that.

Joybird furniture

Pricing

Since Joybird is a production brand and they offer a lot of customization options, their furniture can be pricey sometimes. However, considering the fact that the average sofa in the US goes for 1,000 dollars, Joybird has very close options as well.

You can find sofas for $1500 or order a customized leather sofa for more than $3000 — this way they kind of cover a few niches of affordability.

They also offer to finance your order and making it available for a few monthly payments. This is their way of making their furniture affordable for true furniture enthusiasts that are low on a budget right now, but still, want to taste the Joybird products. The average pricing for their key positions is:

  • Sofas start at $1350
  • Chairs start at $400
  • Beds start at $1400
  • Dining tables start at $600
  • Coffee tables start at $150

As you can see, the pricing is reasonable considering the customized production of the furniture.

Authors rating

Product quality — 5

High-quality product with a transparent production and customization costs. Since Joybird produces the furniture in their own workshops, they make their quality a key benefit of their brand.

Pricing — 4

The pricing is transparent. You understand that you get a top-notch product for the price you pay. They have affordable options in every category of their products as well, but their bestsellers may be a bit pricey for someone.

Delivery — 4

They offer their own delivery services, and they charge for it, it’s not free. Depending on the product, you’ll either pay $49 or $99 for the delivery.

Value for money — 5

The quality you get totally equals the price tag you see. It’s fair and square.

Website ease of use — 5

joybird website

The design and navigation are absolutely great. You can navigate by the room type or different furniture type. You have the customization options available on almost every product page and can easily place an order in less than a minute without the need of signing in.

Product information — 5

They keep the brief product description very short. But they also give a lot of information regarding the specifications, dimensions and construction details. You’ll also be able to download the assembling manual and all the needed product care information.

Product images — 5

One of the core advantages that they have is their fantastic gallery. They provide numerous pictures of every product they sell. You can not just review the close-up photos of the product itself, but also find pics of how this particular product will look inside your house.

Product options — 5

Usually, you can pick the color, material and wood type for the main construction of your furniture unit.

Support — 4.5

Joybird offers the email, phone, SMS and chat support. You can ask a question while surfing through their website. One of their support agents is usually online and can give you the advice you’re seeking. The support line is not 24/7 though.

Offline Stores

They have workshops and production facilities, but they do not have offline stores that you can visit.

Mobile App

They do not have a separate mobile app. However, they offer a mobile-friendly responsive design and an ability to send an SMS to support while you’re scrolling their website on your smartphone.

Warranty — 5

Every Joybird product is usually covered by the Limited Lifetime Warranty. This includes the key elements of your furniture: wood frames, springs, joints, bases, legs and hardware.

Returns & Refunds — 4

You can return the product within 365-days after the purchase. They call it a ‘365 Home Trial,’ and they actually allow you to return the product if you’re not satisfied with your product for a refund.

If you request a return within 14-days after the delivery, they’ll even pay for the return shipment.

Orders under $7,500 can be returned to Joybird for a full refund.

Returning orders of $7,500 and over will result in a 20% return processing fee deduction from your refund.

Orders returned to us due to non-scheduling of delivery will result in a 20% restocking fee.

In case you request them to make individual customization to the product you order, they won’t accept the return.

Eco-friendly

They do not explicitly state that the materials they use are eco-friendly. However, they care about the environment and say that they plant trees for every order their clients’ place. They have a pretty huge record of planted trees by this day.

Country of production

Joybird has its production workshops based in the US, they produce furniture on their own.

Discounts/coupons (are there any) — 4

You can subscribe for their email newsletter and get Joybird coupon codes that website users do not see. A good offer that doesn’t require a significant effort from a client.

Payment options — 4

You can pay with a credit card only. You can also split the payments between two credit cards and mention what part of the full amount should be deducted from each card. It’s really convenient sometimes.

You can also use their financing option and pay for their furniture a small price on a monthly basis.

TOTAL SCORE: 4.6

Joybird sofa review

If you have a hard time choosing between all the different sofa styles from Joybird, Well, you’re definitely not alone!

However, such a wide selection is a good thing because you get to better match the couch to your taste as well as your home decor.

Today, we’ll be reviewing 6 of the Joybird sofas to help you pick the perfect match, so let’s hop in!

Hughes Sofa

Hughes Sofa

The Hughes sofa won over thousands of customers thanks to its classic yet modern vibes. It makes a dashing center to build your living room around, offering a sophisticated design.

The Hughes sofa features a tufted back and signature flared arms sitting on top of angled legs. The arms are built at a low profile to serve as a headrest as well, making this sofa suitable for formal and casual use.

The seating dimensions of the Hughes sofa are 76″w × 25″ d × 18″h, and its overall dimensions are 90″w × 37″d × 33.5″ h. It’s available in 2 fabric options, either upholstery or leather, so you can add your personal touch of coziness to the house.

Roddy Sofa

Roddy sofa

The Roddy sofa is a true representation of sleek meets modern. The design of this couch adopts a “less is more” attitude, featuring a lengthy bench along with a tight back adorned with button embellishments.

What makes the Roddy sofa really special is the clean-cut profile that highlights its finely tailored lines. There are no loose cushions to disrupt the smart look of the sofa, and the angled legs offer an edgy unconventional feel to your home.

The Roddy sofa is a great option for family rooms since it provides plenty of space for the whole gang. The seating dimensions of the Roddy are 81″w × 24″d × 18″ h, while its overall dimensions are 90″ w × 36″d × 34″ h

Liam Sofa

Liam Sofa

If you’re looking for a sofa to satisfy your knack for vintage design, then the Liam sofa may just be the one for you. Joybird added a contemporary spin on a classic concept to create a timeless masterpiece in your living area.

Based on the Chesterfield sofa, the Liam sofa features large rolled arms, tight diamond button-tufting, as well as a high back sitting on unique legs. Delivering eye-catching elegance, the Liam sofa works wonders as a showpiece, available in upholstery and leather options.

The Liam seating dimensions are 77″w × 26″ d × 19″ h, with overall dimensions of 96″w × 38″ d × 33″ h.

Aubrey Sofa

Aubrey Sofa

The stunning Aubrey sofa is what happens when the energetic 1960s geometric lines meet the contemporary sleek minimalistic approach.

You can spot an Aubrey sofa out of a million others thanks to its distinctive swoop arms design. The tufted high back curve dips down to meet the stylish winged arms.

Offering a modern twist on an old school look, the Aubrey sofa features a 3-piece cushioned seat, angular legs, along with generous foam padding to make your experience extra cozy.

The Aubrey sofa has an overall dimension of 85″w × 37″d × 19″h, its seating dimensions are 78″w × 24″d × 19″ h.

Eliot Leather Sofa

Eliot Leather

Nothing says it’s time to relax and unwind like a nice leather couch. So if you’re on the hunt for such an inviting piece of furniture, you should certainly consider investing in the Eliot Leather Sofa.

This sofa is made of soft authentic premium-grain leather, with a high back that shows off 2 rows of strong button tufting. The seat holds 2 loose plush cushions, the arms are a low-profile build, and the legs are hand-carved into a tapered shape of outstanding detail.

The longer you use the Eliot Sofa, the more you’ll notice gorgeous wrinkles start to appear, a proof of all the good times the sofa has witnessed. The seating dimensions of the Eliot are 78″w × 25″d × 18″ h, while its overall dimensions are 84″w × 36″d × 33″ h.

Joybird bestsellers

Lewis Sectional / $2134
Toscano Dining Set / $1819
Lewis Sofa / $1329
Hughes Reversible Sectional / $1819
Collins Chair / $664

We recommend/not recommend you if

Recommended if

  • You need more customization options
  • You’re environment saving enthusiast and an eco-friendly person
  • You love custom furniture and are ready to pay for it a fair price
  • You need a proper delivery with getting the furniture inside the house
  • You’re looking for interior or furniture design advice during the purchase

Not recommended if

  • You’re too low on budget
  • You’re looking for something simple and cheap (like IKEA or JYSK)

Is this shop legit?

This shop is featured in press and has numerous positive reviews on the internet. They have an excellent reputation of the company that goes an extra mile to resolve any possible issues that you may face during your furniture order.

FAQ

1Do I need to sign up to make a purchase?

No, you don’t need an account. You can place an order as a guest. They don’t require you to make unnecessary steps while placing the order.

2Can I track my order after the purchase?

Yes, you can either track your order by the order number or use your existing account to follow your shipment.

3Do they provide tracking numbers for the shipped packages?

Yes.

4What delivery services they use?

They ship themselves, but they charge $49 or $99 for the shipment depending on the product type/price.

5Do they have location restrictions?

They ship their product to any US state. They don’t ship to PO boxes.

6Do they offer gift cards?

They offer digital and printed gift cards. You can either choose one of the defined amounts or get a custom gift card.

Customer reviews

Joybird
2.4
Based on 191 reviews
Andrea N.
Andrea N.
18:51 05 Nov 19
I might have been one of the luckier ones based on the review below but my experience was pretty seamless and successful. This process will take at least 5...
Avid A
Avid A
22:07 22 Sep 19
Nice if you like to see the furniture and chat with the reps to get opinions, highly recommend the brand and the store.
Jennifer Wolfe
Jennifer Wolfe
15:33 13 Sep 19
Comfortable, Well Built, and Stylish Sofa (Bryant)From start to finish, the process of picking fabric that worked for my family and my home and choosing a couch that would be perfectly comfortable was effortless. I received up to date text notifications on the couch build and shipping notifications. It even came before the expected arrival dates. It came completely built with big comfortable cushions and pillows that were ready to relax on immediately! Myself and my whole family including our cats love it. Great purchase and will be making more purchases from Joybird in the near future.read more
Pedro Cabrera
Pedro Cabrera
22:41 02 Sep 19
Its really beautiful the things they have I even wanted to buy one of the sofas they had Its a really good place to buy things for your House or Apartment
Emily C.
Emily C.
08:17 04 Jul 19
Awww, why all the hate for Joybird? My experience may have been an anomaly, but my order was delivered a full two weeks BEFORE it was scheduled. So,...
ka do
ka do
02:08 14 May 19
Sale on til 5/15. Pick your fabric and wood finish sofas, beds, chairs and an interesting round 52 inch table with chairs directly fitting under the top. Very friendly and helpful sales staff. Check it out now!!!
Maddy Hamel
Maddy Hamel
00:26 17 Mar 19
The Joybird experience leaves you warm and happy whether or not you’re buying an amazing piece. We had the pleasure of meeting many sales associates in Joybird today that were wonderful but the one that truly stands out to us is Carissa, she connected with us on a personal level and was very honest with us! We are so excited to work with her and Joybird again! We also brought our 80 pound puppy and they gave him 5 star treatment! Best company in Brooklyn!!!read more
Stacey Rudin
Stacey Rudin
00:25 18 Dec 18
Still love my sofa, three years later! This company is wonderful to deal with and can make a sofa any size and color you want. We get lots of compliments on ours, and it's held up well for three years under heavy use (children and pets). Highly recommend!read more
Jaime Caceres
Jaime Caceres
18:43 06 Nov 19
Helpful, pleasant customer service. Good selection of furniture with many models on the floor and free swatch samples. Generous purchase and return options and interest free financing available.
Deborah Cox
Deborah Cox
18:27 03 Sep 19
Love the young lady and the gentleman they were most attentive to my needs!
Peter D.
Peter D.
11:26 06 May 19
When I moved in with my wife, we were broke and thus bought the cheapest couch we could find that fit the space. Over the years pets, friends, and babies...
Court Bro
Court Bro
00:17 06 Mar 19
Very helpful sales staff. Joybird is on the first floor inside the mall. Either entrance will get you there. We ordered a sofa about 6 weeks ago and it arrived yesterday. It's very nice looking and a solid piece of furniture.
I liked this new furniture store in downtown Brooklyn. If you're looking for very modern pieces you should check this place out. I really liked the choice of beautiful Fabrics. The style was a little too strident and sharp for my taste -- I like my furniture to be coziness driven, but I think the furniture would look good in many of the new apartments that are in the area. Get that new-Brooklyn look! The shop keepers were very friendly. Definitely worth having a look. It's a nice location.read more
Davi C.
Davi C.
10:47 25 Nov 19
Okay, so the positives: the sectional sofa we ordered is STUNNING. We love it. It was prepared and delivered within the time frame originally specified by...
Kathy S.
Kathy S.
12:29 30 Nov 19
We ordered several items of furniture for our new apartment in The Keys. When we first ordered 2 beds, 1 sofa bed, and 2 chairs, we were told they could be...

About author

Furniture consultant and founder , FurnitureCap
Hi, I’m a furniture consultant with the industry expertise. I worked with the most prominent furniture and home goods retailers in the US and had a chance to see this industry from the inside. My 8+ years of experience in furniture production management made it clear for me how crucial it is to know what stores and manufacturers you can or cannot trust.
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Furniture consultant and founder , FurnitureCap
Hi, I’m a furniture consultant with the industry expertise. I worked with the most prominent furniture and home goods retailers in the US and had a chance to see this industry from the inside. My 8+ years of experience in furniture production management made it clear for me how crucial it is to know what stores and manufacturers you can or cannot trust.
follow me
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