Store Description: Lowes can be considered one of the most attractive stores for DIY and home-improvement enthusiasts. The pricing and selection of this store can help you bring any kind of renovation project to life. Improving your home is way easier when you have one place to shop for tools, furniture pieces, appliances, and outdoor items.
Price range: Affordable
Telephone: 1-800-445-6937
Summary
Looking for a place to discover everything you need for a successful DIY and home improvement projects? Lowes can be your best destination. Having more than 2,000 offline stores nationwide and local brunch in Canada, Lowes covers the needs of an average American and everyone living on the continental and non-continental side of the US.
Try shopping on Lowes and enjoy a wide selection of tools, furniture pieces and decor elements with affordable pricing.
Overall
4.4
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User Review
3
(4 votes)
Comments Rating0
(0 reviews)
Pros
They deliver to the non-continental parts of US
They have a separate website for Canada
They have more than 2,000 offline stores
They have free shipping on orders of $45 and higher
They deliver to FPO, APO and P.O. boxes if the product fits the sizing requirements
Literally, anything for your home improvement project is there
Cons
Some of their products (like refrigerators, for example) can be returned within 30 days, not 90
Since they cover so many home improvement and interior categories of products, it’s hard to track the quality of each item they sell
They do not have a live chat customer service option
Lowes is a world-known brand that provides customers with top-notch products. Since they offer affordable pricing for their products, you’ve got to understand that the cheapest option is not always the best from the quality point of view. Every product category in their store has luxurious pieces and cheaper alternatives. You can find the balance between the price and features that the product provides you with. Then you’ll get a really good product at a fair price.
Delivery – ★★★★ (4)
They use the UPS, USPS, and FedEx services to deliver their items to the customers. You have an option to pick-up the product in the offline store and the delivery charge will be $0.
Orders of $45 and more are eligible for free shipping. Usually, the delivery takes 1-3 business days.
Value for money – ★★★★ (4)
Since they cover affordable and high-quality niches, it all depends on your financial situation. You can get a truly great product if you do not go with the cheapest product. Choose the balanced price and you’ll be happy with the items you get.
Website ease of use – ★★★★★ (5)
Their website is not a masterpiece of web design. However, it’s very simple and convenient. This is crucial for the store, navigating Lowes website is easy and they do not have anything annoying or causing technical difficulties. It’s optimized and well-tailored.
Product information – ★★★★★ (5)
Most of their products have an extensive data set where you can find detailed specifications, dimensions of the items and other necessary information. It’s also very convenient that they have the information regarding the delivery and returns on the product page to help you learn everything you may need during your ordering process.
Product images – ★★★★★ (5)
Usually, their products have more than 5 high-quality pictures showcasing the product from different angles. You can also find there the interior-made photos to see how it fits in the room. Also, most of their products have a close-up photo of the item’s material/color.
Product options – ★★★★ (4)
Some of their products are available in different colors and materials. When it comes to furniture and home goods, not all of them have a few options to choose from.
Support – ★★★★ (5)
They have a big frequently asked questions section. They also have separate phone lines for different questions depending on what kind of issue you have. This is convenient and helps you avoid wasting time and waiting for the proper department to kick in when you call. They do not have an online chat though.
Offline Stores
Lowes covers more than 2,000 locations when it comes to offline stores. You can pick up your online orders there or simply go offline shopping without browsing the internet from your laptop. This is very convenient since their stores are available nationwide. You can also process the returns through their stores to avoid paying for return shipping.
Mobile App
They have apps for both iOS and Android users. Both of their mobile applications have very good reviews in the stores. This is a great option for mobile shopping if you do not find their website convenient enough.
Warranty – ★★★★ (4)
Most products are covered by the lifetime manufacturer’s warranty. However, Lowes also offers you to buy the protection plan to ensure that your items last beyond the manufacturer’s warranty period. It’s up to you to decide what works best for you.
Returns & Refunds – ★★★★ (4)
Lowes accept returns when you’re not satisfied with your purchase. The item should be new and have the original packaging. You have 90 days after the purchase to return the items.
You’ve got to have the receipt to receive the refund.
In case you make the return of the purchase made with the gift card — you will get the store credit, not the refund.
If you decide to return the item to their offline store and do not have an original receipt — you’ll need a valid ID document.
Their website offers you the deal of the day and weekly tips on the hottest promos. If you devote your time to watching out for a product you desire to get, you’ll probably see it featured one day among the offered deals and save some money on your purchase.
You can also review our Lowe’s coupons section to see the local deals in their offline stores.
Payment options – ★★★★ (4)
You can only pay with your Credit/Debit card. They also offer you to use the VISA Secure Checkout services, but it still means that you need to have a card. You won’t be able to pay through Amazon Pay, PayPal, or Affirm.
TOTAL SCORE: 4.42
We recommend/not recommend you if
Recommended if
You want to order something and you live outside the continental US
You want to ship your order to APO, FPO or P.O. box
You’re looking for a store with an offline presence
You’re from Canada
You want to find every home improvement tool and material in one store
Not recommended if
You prefer custom-designed furniture
You’re looking for luxurious brands
You want to pay for your orders with PayPal or Amazon Pay
I received my door with the correct measurements, and the entire process was easy and hassle-free. The customer service representative was also friendly and helpful.
Pretty basic selection and expensive if you just need a little of this and that—Pretty accommodating and plenty of parking. I need to find the little ma&pa hw stores who can sell me only what I need. Go up in price and quality improves but you’re paying top $ for a 5 screws or 2x for 20. The cheap ones are in high quantity because you’ll ruin the first three. Just get the one expensive screw and don’t ruin the work. They so have some good stuff too. I find their staff put up with my nonsense when I seem impossible to appease. They are a vital pillar in the community.
I come to this Lowe's pretty often and I never have any issues. The staff is always helpful and available. I usually go straight to the plant section lol....
This store changed a lot since I visited few years ago. It is a friendly and organized place to shop for home improvement needs. Security is much improved when compared to few years back. I would recommend this place.
Joe who was restocking the bathroom aisle was super helpful. Looking for a great toilet seat.... not fun but super necessary. He recommended a great option that we love. It's so much better than what we had. Thank you Joe!
Some good plants but staff try and avoid you if you have a question. After going to this Lowes for 12 years, there was one time a staff member helped ring me up so I could use cash. He was friendly but the women who finished checking me out was not friendly and my being there seemed to bother her. I wonder if any man has been asked why he needs lumber? Been asked that multiple times which makes you feel uncomfortable. Maybe the culture there is rough because it seems like they don’t want to be there. Customers just need simple direction to locate items; or even better if someone has a service dog with them, show them because they can’t see easily.
Went to pickup a few items for a family party. Found the items online but they weren't where the site said. So we asked at customer service and they had no idea where they were. Luckily we found a guy stocking shelves in the area and he knew where they were.
When you order an appliance do not believe the delivery date on the web site or where it is being shipped. Just bought a large appliance from San Bruno, said 2 day delivery. Text said to day delivery. Now 7 day delivery and being shipped to Union City. + to be installed. We shall see.
This store has everything one could need for home improvement needs. I've purchased custom made paint, paper bags to collect my leaves and the plant section...
Aidan in the appliances department was incredibly helpful!!! He’s super knowledgeable and was able to answer all our questions so we could find the perfect fridge for our needs. He made a complicated decision much much easier. Top tier customer service 😁
Lowe’s continues to be one of the most dependable home improvement stores around. As a contractor running multiple service businesses, I appreciate their wide selection of tools, hardware, lumber, lighting, plumbing, and landscape materials. The store is always clean and well organized, which makes it easy to find exactly what I need.Their customer service is friendly and helpful — especially when it comes to locating items or getting assistance with large orders. The tool rental and return process is hassle-free, and their prices are competitive. Whether I’m picking up materials for a job or grabbing something for my own home, Lowe’s always delivers a smooth experience. Highly recommended.
Lowe's is ready for the upcoming holiday. From artificial trees or fresh cut, decorations, even poinsettia on full display. Let me forget about appliances...
If you come here regularly, talk to Sean at the ProDesk and he'll provide way better customer service than the normal store shopping experience and save you money.
I usually have great experiences here, though all options are at least 30 minutes from me in Oakland. I often order delivery, but the time it takes and the cost are higher than Home Depot.
I used Lowe’s curbside pickup for the first time today and it was awful. I arrived, checked in, and waited 1 hour and 19 minutes before finally going inside to ask about the delay. Apparently, only one worker was handling curbside while others appeared to be standing around.Enrique assisted me, understood my frustration, and made sure all my bins were in good condition before loading them into my vehicle. (One of the bins originally pulled for my order had a hole in it—whoever gathered it clearly didn’t check properly and needs retraining.)Enrique was great and deserves recognition for his professionalism, but Lowe’s as a company needs to do much better!
Found a furniture specialty screw that wasn't available at home depot. I was excited to find 4 packets here. I love Home Depot but if you can't find an item there, try Lowe's and vice versa.
Lowes is just one of those stores that I could get lost in and not come out of for hours. The people were helpful here and help me decide in which direction was going to take to remodel my room. Not today... So I just purchased a wall piece to hold up my shade. Thanks Lowes!!
Purchased a new toilet and new apartment fridge. Valentino in the appliance section was so helpful and friendly. When we went to get the toilet, there were no carts available. I walked the entire store and parking lot but didn't find one. My husband and I carried the toilet to the self checkout. The price was higher than what was listed on the shelf. The attendant at self checkout told my husband to get a picture so she could change the price. But she was very curt and dismissive.
Excellent selection of products for Home Improvements!! I've been a Mechanical Engineer and Contractor for over 35 years. Most of the Materials I have used on my projects have come from Specific Manufacturers and all very high end in regards to quality and longevity. Lowe's genuinely garnered my patronage on my initial visit. Good customer service as well. Very friendly staff!
Went to Lowes today to pick up a couple of items. As I exited my car, to my surprise, I noticed a Memorial Day display behind my car. It was well done, it saluted all the men and women who served and those serving. Great job Lowes, we appreciate your support and recognition.
This location is actually pretty well stocked. They had all the products we went in there looking for. The prices weren’t too bad either. We found a dope shop vac on sale for $70 (including the filter) it works so good on our wood floors.
I came to Lowe's to look for custom blinds for my windows and I saw some great options here. The two sales associates Shaniya and Alex were very helpful in...
SPRING & LOWE’S. - March 2025. It’s time to welcome Spring to my garden and Lowe’s is the best place to shop for that. From potting soil to pavers to mulch, I purchased them online in the comfort of my home and it took less than 5 minutes to pick them up inside the store. The staff was very helpful and courteous. If needed we can get help with loading, a much appreciated service for us senior citizens.I have another big store much closer to my home but always take the time to visit this Lowe’s in San Bruno because the buying experience here is pleasant , the prices are competitive, and there is ample parking. I hope the management continues to focus on the high quality of service.
We had a special large interior door order, and our contractor believed that ordering from Lowe’s would be impossible due to a lack of responsiveness and follow-through. Then we met Ruben, who proudly claimed to be the number one in the region. However, he was unresponsive, struggled with email communication, and was generally difficult to work with or even communicate with as he keeps intrupting me as soon as I started speaking which almost making us walk away from the order.We then reached out to Mark, the Windows and Doors Department manager, but he was too busy with his personal life and rarely available.Just as we were about to lose hope, Tom, who was no longer working in the Doors and Windows department, went out of his way to find the exact door Ruben had insisted was unavailable. He initiated our very first quote, and I sincerely appreciate his kindness, knowledge, and humility, unlike Ruben. A special thanks to Requel for introducing me to Tom.From there, the helpful store manager, Daniel, ensured our quote was transferred to James.James, though young, demonstrated more expertise than some senior employees who seem to be all talk with no real assistance. Every single email from our contractor was answered within an hour, detailed, professional, and thorough. He revised our quote multiple times to accommodate every size and requirement, never giving up despite all the back-and-forth adjustments.His knowledge and professionalism are beyond words. Even when he was down with the flu for five days, he still communicated with me via his personal phone and worked hard to ensure his coworker completed our ~$20K order.I want to thank Daniel for having James on the team, he is an invaluable asset and truly deserves a promotion to senior management.James, thank you for handling this time-sensitive order so professionally. I also appreciate the support from Daniel and Tom, whose initial help made all the difference, something Ruben, despite his "long-lasting reputation," failed to provide.We look forward to working with you again, James, and highly recommend you to anyone in need of a knowledgeable and professional expert for door orders.THANKS JAMES!
I stopped off at Lowe's instead of heading to a Super Walmart to pick up packing tape. I was looking for heavy duty material that had a built in tape...
I appreciate the service you get from every employee. They are very knowledgeable and extremely helpful. It amazes me how they know where to find anything....
I love shopping here. They carry all the essentials you need for building etc. I needed to do some hanging & they had every size hooks and screws we needed in stock! Quick service with good customer service.
This place is like the best mall for my husband. He can dream big about his home improvement with the vast variety of items and modern staf. Great prices and good customer service.
As usual, this lowes store was mediocre at best. The staff is unbelievably unprofessional for the most part, and lack in knowledge of content. You'd expect the girl working in tools to know what a C Clamp is, right? More or less, it boils down to poor management, little to no staff training, and the idea that it's acceptable to not be able to answer questions about the products you're selling. Not to mention the store is a scattered mess right now because they've been doing a complete floor reset, during store hours, causing total chaos for everyone shopping. It has a few saving features and employees, but for the most part it needs new management, a better trained staff, a more structured process for executing things and over all a better attitude in general.
I run a shop and have a large assortment of craftsmen tools. Due to the buy out from Lowe’s they must be exchanged at the store. The first gentlemen I talked to said I could do anything with them in the store! Thankfully Natalie at customer service was able to help me. Got me all set up and some of my tools exchanged. Thankfully she knew what she was doing! Thank you again Natalie! The only reason I will be returning is because of you!
The good thing about Lowe's is they always provide parking to veterans which I think is amazing. You also get a 10% veterans discount but you have to sign up online. Usually when the part or item is not working out for me I can full refund without any question. Lowe's provides a larger variety of items than home Depot. However their parts department for piping is very disorganized as many people shuffle through the items and leave it wherever. They are also missing the exact parts that I need to complete projects and I have to end up going to home Depot. It's hard to flag down an employee there to help you there are so few of them. Usually the ones I talked to are knowledgeable and if they are not they refer me to another employee. The key making station is a disaster though it took me almost an hour and a half to get all my keys done. They force you to pay for the keys before they make them. So you have to wait in line three times to get your keys done, the first time at the key station to verify the blanks, then waiting in line to pay for the blanks, then waiting in line to cut the keys. You could go to the automated key maker but it costs almost double. Those usually has pretty good deals for tool sets but they only use specific brands, I'm guessing because of trade agreements. Not a lot of variety but you can find the tools you need usually. The AC section is very limited, so is the gardening section and the window section.
I've been to this Lowe's at least 10 times over the years. Unfortunately, I often leave a bit disappointed. More than once, I abandoned a cart because too many items were out of stock to complete my project.Because I would prefer to support Lowe's over Home Depot, I hope the following constructive criticism leads to improvements.- Organization and stocking: I realize that keeping a high-volume, urban store stocked and organized is challenging. Nonetheless, everytime I can't find something that should be in stock, I wonder whether I should give up on Lowe's. Electrical, plumbing, and basic hardware have been problematic in recent memory.- Environment: the parking area is dim and depressing. Put plants around. And don't let people urinate on the property. Also, I saw someone cleaning up glass from their car that has been broken into in the lot.- Staffing: Always friendly, usually knowledgeable, but not always present enough to help.One more thing: I'd love to see Lowe's reach out to local kids to get them into hardware and the joy of building. This Bayshore location is ideally situated to improve lots of lives.
I love Lowe's. My favorite is the garden department. Flowers and Plantsseem to help my state of mind during these very challenging times in ourworld today. It's like one Big Garden in one place. All the employees knowme in that department as I have been going for years. George is Awesome.George helps me with all my garden needs. Thanks George your the Best.
I would strongly recommend against ordering online for in-store pickup at this location. Both times I placed an online order and showed up at the store to collect it after receiving an email that my order was ready, my order was in fact not there. This store seems extremely disorganized. In my last visit, I waited about 45 minutes before I finally got what I came for.I do want to commend their customer service rep Heather, who seems to be doing the work of 5 employees. Were it not for her help, this would have been a 1 star review and I likely would have left the store empty handed.
Good location not far from freeway although if you turn to soon into the towne center parking lot it can be a little trick to find as you make your way through the rest of the parking lot. Once you get there you will very happy you came. Place was a little busy but didn’t matter had plenty of staff there register lines were kept down. Friendly and very helpful staff had exactly what I needed no hassle at at. Highly recommended
I Love LOWE'S!!! Way! Way better Service than HOME DEPOT!!! Their Attentiveness & Respect from everyone!! They care about their Plant's and they even water them😄🤣😂!! LOL!! SERIOUS as all hxxx!!! I've gone to Home depot for years, they've gone DOWNHILL sorry to say!! Mgmt sucks big time, Its true, act better, do better, better reviews IJS...
I drove the 24 miles to get their, i parked in seconds, I couldn't find a cart of any kind, walked in and because of the app I knew exactly where to go, luckily my item (an electric smoker) was exactly where the website said it would be and the quantity was correct. It was in a cardboard box and slid easily to the checkout stand with only one person infront of me. The checkout person was nice and offered to find me wheels/cart for my 70lb smoker that was on sale. I said I got it. Leaned it back tossed it over the shoulder and walked straight to me vehicle for the journey home. Unfortunately it took longer to get to the bay bridge than it took to drive the 24 miles and store shopping...
Detailed, helpful, assertive, knowledgeable and patient customer service agent Jimmy, assisted with multiple Kitchen Appliance recommendations, countertop and cabinet information/style choices, lighting fixtures, while respecting personal preferences.
Lowe's what can be said. Well it had what I wanted. And I got to the register quick. But if you want some wood cut there you might have to wait until the person who's rated to use the cutting machine is good and ready. Since there doesn't seem to be anyone else. Crowded, busy, seems like the workers are a tiny bit over there heads with costumers. After all that I guess it's ok?
Great place, excellent selection + decent pricing.I personally found their PVC fittings selection to be a bit lacking (particularly for larger joints like 1.5" and 2"). The returns / customer service desk is understaffed, so expect long waits for those during weekends, but they're really helpful and accommodating.
The store and the service is okay/good. But i gave Lowes a five star because their online service is A LOT better than Home Depot. Home Depot is no longer my "go to" store because their store/online service is beyond terrible! Plus Home Depot financially supports Trump, which is icing on the horrible cake that is Home Depot. #TeamLowes
Was getting some stain today for the deck. The Olympic brand is no longer available. They now sell the Valspar Brand. The paint specialist was able to find the cross-reference color and make a match. A week ago the paint specialist not able to make a match. Instead took a scan of the color on the lid. It was close, but not perfect. It's all about getting someone who knows what they are doing and or have the experience.
Very helpful. Likely to have most of what you are looking for but some of it will be out of stock. Messy, picked-over, but friendly. Parking is always available on the roof.
I came to pick up my order which I didn't expect to be ready because they hadn't said it was. However, I was pleasantly surprised to find that I could get the items myself and return to pickup to finalize. The only downside to that was that I ordered online because it was the last item in stock. Since they hadn't collected it yet, it was still on the shelves for anyone to buy. I'm assuming Lowe's doesn't have any protections in place for someone having come and bought that last item even though I had already purchased it online. I'd call the experience 4.5 overall.
Had a great experience here in the tool department. I was looking for a torque wrench and the website showed that it was in stock but there was nothing on the rack. Got a hold of an employee that works in that section and showed him the website and then he looked up in the racks above and saw that they were stocked. He pulled over a ladder and got them down and gave me one great service! Parking does get a little challenging there but all is good.
Came in at 1000am on a Monday morning to return faucet handles and stem. Representative was friendly, and helpful while completing my transaction, so that made me happy. I also used the kiosk called "Minute Key" to make 4 copies of a key, and I thought it was great value @$9.50 for 4 copies. Also, the machine saves a digital copy of the key, which is super cool!
THINGS could be planned much better.... Try waiting in line for 1 /2 f..in hour...2 lines open and self serve line backed up to the Bay Bridge commute last year!!! I have to work and time is money. Redesign the front check-out and get the lines moving. I almost walked out, like I seen several others do.
I love Lowe's. Demetri in Lumber was most helpful and a man with a wealth of knowledge. Definitely 5 Stars.I'll definitely come here for all my home improvement. Ask for Demetri.
The garden center has a nice selection of supplies and they'll likely have what you're looking for. Employees are hit or miss. We asked one clown who was sitting in the garden center where something was and he said dismissively, "This isn't my department" and immediately looked down at his phone and began playing with it. Well then why are you sitting there if it's not your department? Clown. Another person we asked was very helpful and went out of his way to give us information about a plant we were asking about. He recommended soil and decorative rocks that would work well with it. He was much nicer and pleasant to talk to.
Generally, I give an establishment the benefit of the doubt up to three visits; then I post a finality. But, Lowes attracted me for whatever reasons it was not for their customer service. So, my fourth trip after two out three bad trips was a kid in the candy store experience. I heard the word welcome so many times I thought I was at a southern Baptist revival. No kidding, so after my wandering around aimless, no purpose. I bought a gallon of bleach and hurried out before sunset. I wish I could give it four stars, but I still have bitters on my mind just before.
Good selection and friendly staff. Their prices are higher than Home Depot, but they have better products. They also tend to be a bit less crowded than Home Depot, and the parking is easier, in my opinion. I hate the Colma Home Depot's parking garage, and the staff there leave something to be desired. If your budget allows, I would opt for Lowe's.
Very helpful sales associates, selection is meh, and prices are quite a bit higher than the Orange place. I would love to shop here but price and selection make it hard.
I come in at least twice a month, probably more and I always find what I need. They have a great staff most of them know how to answer your questions. And its very nice to have this store near my home.
There wasn't too many employees working. There were a few customers standing around waiting to be help, but the associates were trying their best to assist everyone in a timely manner. The check out lines were extremely long, but the cashier was very friendly. Overall good experience.
All the shelfs are very well organized and easy to find items . The staff is also very nice and supportive . You should definitely visit this shop if you...
Great service for propane. Just telll the cashier you want to exchange for, or just buy, a full propane tank. Get the tank from metal lockers in the parking lot near the entrance. No need to carry one from the shelf.
The garden center has a nice selection of supplies and they'll likely have what you're looking for. Employees are hit or miss. We asked one clown who was sitting in the garden center where something was and he said dismissively, "This isn't my department" and immediately looked down at his phone and began playing with it. Well then why are you sitting there if it's not your department? Clown. Another person we asked was very helpful and went out of his way to give us information about the a plant we were asking about. He recommended soil and decorative rocks that would work well with it. He was much nicer and pleasant to talk to.
Great store! Opens one hour longer than Home Depot, and the staff tend to be more knowledgeable, friendly, and helpful, particularly Gina in the shower/bathroom/tiles section.
Anything you'll ever need for fixing or improving, as well as expanding/ modernizing equipment in or outdoors. Even planting and growing options for your back yard and front garden is highly supported by its large nursery. Painting, plumbing, electrical, you name it, Lowe's got a substantial availability of items at reasonable, even name brands.super friendly and knowledgable staff always present!!!!All thumbs up people!!!😆
Better organized and a bit better quality for lots of items compared to Home Depot. Unfortunately there are far fewer Lowes around so I have to make a special trip.
One of my favorite Lowe’s in the surrounding area. Usually, well supplied with everything I need. I come to this location to get my Christmas tree every year! They’re well-stocked, I tell ya! Anywho, COVID protocols seemed to be well-respected. It was busy, but never crowded. I came to check out the garden center, but they seemed to be picked clean. May return again later, once the planting fad and inventory stocks realign!
Make sure to verify they have all the items in stock before you sign for your pick up order. Customer service said we were good to go, then they couldn't find half our order. At least customer service was nice and apologetic about it.
I have been mostly buying things at home depot, recently with COVID, switched to this store that was closer and have had good experiences. Most recently, there was a specific issue with a Dewalt Saw that I purchased where Dewalt messed up by putting the wrong item in and Lowe's could have just said it's not their problem but Linell, one of the managers stepped in and took care of things and went above and beyond and he definitely converted me to now be a Lowes customer from Home Depot. Good job caring about customer satisfaction.
Typical of any Lowe's, it can be impossible to find a staff member to answer questions. Why don't they have kioks every few aisles to search for the locations of items?! Items listed as "in stock" but available to purchase "in-store only" we sadly wrong and non-existent. For my last experience, staff was eager to help but not very knowledgeable. I spent an uncomfortable amount of time in the store. Customers were totally ignorant of adhering to social distance guidelines and staff made no attempt to correct that. All in all, in made me very uncomfortable.
During the Covid-19 quarantine, people in this store are not keeping the correct distance and the checker at the door is letting too many people in. As well I see shoppers in groups, with no regards for the request to send ONE PERSON to pickup items. There should be more of an effort to keep customers apart, and emphasize ordering online and pickups in cars. Workers in the help area area also are standing too close together.
Lowe's is Lowe's. Have property in the area and Lowe's has been a Dependable retail Home Improvement store for a while now. My business on Bayshore today was actually to pick up food at San Pancho's tacos located right in front of Lowe's on Bayshore Boulevard. Nice family and good food. Check it out. Tell them vluv sent you.
George was an amazing help in the nursery! He let me know when the store was getting more inventory in and helped me select perfect palms for my yard. Thanks George =)
Lowes services varies from person to person. Appliance sales person didn't care and ignored me. Tool area and lumber was very attentive. Roofing materials is helpful and some floor personnel didn't care or know. Buyer should have some knowledge or have a knowledgeable person. Most hardware is available in stock at fair prices. Clean as clean can be in a warehouse.
Worst phone customer service. They need to hire a Call Center to better assist with incoming calls and to stop hanging up on callers. I rather drive out of town to another location. A few days later, my husband and I had gone inside and received such great care and assistance from the amazing night crew. If I need any items from this location I will not call but walk into the store.
Worked here for a few months in the summer before moving to Vegas for college! Love everything about the store. Employees are fun and managers are amazing!!!
Bought a dishwasher here, the model we had decided on before going in. We were happy to have read on their website of a substantial discount offer. But the offer wasn't shown on the posted price in the store. We did receive the reduced price, but we thought that was odd. We wanted to view the same manufacturer's next more expensive model, which they sell, but they did not have one on display. Also, we were buying because our machine failed, and wanted a replacement quickly. Had we wanted the more expensive model, we would have to order it sight unseen and wait at least 3 weeks for delivery. Even choosing the model which we were told was in stock, the salesman couldn't tell us how long delivery would take. It is handled by an outside service, and 4 days after the purchase we still don't have any word about when we can expect delivery.
It finally opened up closer than where I used to have to go... more convenient, huge selection, sometimes they do lack the floor help or customer service. Unsure if this is due to being understaffed, or some other reason but I have found they are usually short handed... Handicap accessible & they do have a huge parking lot, but public transportation does stop there...
Am normally at lowes when I want to buy something nice like a good looking mirror or fixtures that place seems to have more quality and elegant features than other stores, and the associates seems more helpful. I think the training they have is better. I really like this place
I went to Lowes at around 8pm on 12/26 to get a tool chest. Everybody was helpful in helping me get the stuff i wanted down from the rafters. I really appreciated everybody.
Great store for fans to change the design. you can always find something new and interesting for your interior exterior, your homestead and a small country house. cheaper than anywhere else. fast delivery when ordering from the Internet.
Excellent service and they have a high quality appliances. Staffs were knowledgeable and easy to approach. And I found the stuffs that I was looking for.
Handy when my local hardware stores are closed or don't have what I'm looking for. But the online order system for in-store pickup is horrible. Order was in "preparing for pick up from 6:30 am till closing". I went in and picked it myself. Previous times I've waited 45 minutes before giving up for an order that was supposedly ready.
This is an impressively well stocked store. Found fire bricks here which were unavailable just about anywhere else. A nice lady in outside garden helped me make sure they are in stock before I made the trip. Only area of improvement: the call in and help want wrong 6 times before I got a hold of said associate.
Sterling, David basically the lawn and garden section those men know about landscaping and we didn't have to wait all day for them to get to some pavers on a top shelf David said one moment and not even a second later someone with a forklift appeared. they're on top of their game. I go here alot for different items and sterling and david are so helpful . I'm thankful for their service.
It's OK. This Lowe's is about 1/3 the size of the typical Lowe's. It appears that many employees are in a training mode here. That, along with occasional 'out of stock' issues are the reason for the 3 stars. If you know what you want and they have it, it's fine. And it's very close to where I work.
Always great service, I was in need of some la Habrá base 100 16/20 and the fork lift crew where very helpful.Great materials for stucco, so much better than home depot.
One employee went above and beyond to help when most employees only offered "what you are looking for is right here". After locating the product this employee made sure it was the right tool for the task at hand!
The customer service here is pretty poor. Some employees are helpful and friendly, others are out of it, shuffling around, talking to each other, or just generally look like they don’t want to be there or help you. I come here cause it’s convenient and they are open late, but you’ll get much better service going to Center Hardware on 3rd.
The customer service here is pretty poor. Some employees are helpful and friendly, others are out of it, shuffling around, talking to each other, or just generally look like they don’t want to be there or help you. I come here cause it’s convenient and they are open late, but you’ll get much better service going to Center Hardware on 3rd.
This is the only store of its kind other than home depot at Daly city. Goodman's Lumber used to be in the same spot years ago. They carry mostly essential things and it is worth visiting as the prices are very competitive.
Special shoutout to Armando from DSI logistics for delivering our order for us and driving all the way through traffic. And Raquel for taking care of our order and helping me through it. Also Rick, for taking care of getting the order ready the night before after closing. So appreciative of all these employees!
Some of the staff there are friendly and knowledgable others not so much. Try to find one that is friendly and you will find everything you need. Find one that fits the not so much category and you are in for a long day..
Easy parking; very good selection, except for some reason, they were low on floor lamps in stock on the floor on my most recent visit. Sometimes it is hard to find someone to help you, so be prepared to figure things out yourself. There is always plenty of parking but sometimes it takes some time to be checked out due to lack of cashiers.
AWESOME!!!! That is the one word that describes my experience with David and his team. As a first time home buyer, David was very helpful and provided excellent customer service. I love my new flooring!!! Highly, highly, highly recommend!!
It's our local Lowe's. Yeah they got pretty much everything you'll need for the home do it yourselfers. Not crowded with contractors like Home Depot. Lines aren't long at the register and workers everywhere too assist you with needs. Stop off at L&L BBQ in this strip mall or enjoy one of the other restaurants close by before you come here. If after your meal nature calls, the bathrooms are clean here..... 😉
Amazing variety of hardware items to choose from. Try their free kitchen design service.Lowe’s staff members are knowledgeable, helpful and friendly. Lanna, Lowe’s kitchen designer, was excellent in helping us.Close by Lowe’s are a variety of restaurants and the delightful Tanforan Mall.
This store is huge and candidly, I can admit that it can be rather intimidating for a girly girl like me. For years I have come to rely on the expertise of...
I found out that my boys cracked their brand new fiberglass tub (SMH) so we ran out to Lowe's to pick up a product called Flex Seal. Well this stuff comes...
I thought I was buying a house but it seems that I live HERE now! While the University Lowe's home improvement is closer to my new home, I find that I like...
Product range
Lowes is an enormous store where you can find anything you may need during the home renovation. Since home improvement is their primary category, you’ll find a lot of tools and materials for the renovation process. Furniture and interior design pieces got a separate section. So the Lowes products will not only help you furnish your apartment on a budget but also provide you with the tools to renovate your home. You will be able to order the home improvement services and find a professional to help you with the home-related work as well. This is a platform that covers the whole cycle of home improvement and interior design for you.
What makes this store good
They deliver to Alaska, Hawaii, Puerto Rico, Guam, American Samoa, Palau, US Virgin Islands
They offer delivery to APO, FPO and PO boxes
They provide you with a wide range of home improvements products including the maintenance tools to support your home improvement ideas
They offer rebates
They have offline stores where you can pick-up your orders
They offer the price match feature
You can order home improvement services from Lowes
Pricing
The pricing policy of the Lowes store is very affordable. You can shop here no matter the budget size. Here you’ll find the following prices for the most popular home goods categories:
Beds starting with $205
Coffee tables starting with $50
Mattresses starting with $84
Chairs starting with $72
Rugs starting with $6
Pillows starting with $4
The prices for the tools and accessories are also more affordable than many stores can offer.
Lowes bestsellers
Is this shop legit?
This is a well-known shop with lots of physical stores and own representation in Canada. A trustworthy store with a clear background.
FAQ
1Do I need to sign up to make a purchase?
You do not need to sign up Lowes website to place an order. You can do it as a guest user.
2Can I track my order after the purchase?
You will be able to do so in the order status section and using the tracking number from a shipping company.
3Do they provide tracking numbers for the shipped packages?
Yes, you will receive a tracking number of one of their shipping partners listed below.
4What delivery services they use?
They use UPS, USPS, and FedEx as their primary shipping partners.
5Do they have location restrictions?
They do not ship international orders. They also have weight and size restrictions for the orders shipped to APO, FPO, and PO boxes.
6Do they offer gift cards?
They offer a lot of options when it comes to gift cards. You can choose from card designs for various occasions. Also, they offer a corporate gift card which will work great as a reward for your employees if you run a business. You can check the gift card balance online on the Lowes website.
Hi, I’m a furniture consultant with the industry expertise. I worked with the most prominent furniture and home goods retailers in the US and had a chance to see this industry from the inside. My 8+ years of experience in furniture production management made it clear for me how crucial it is to know what stores and manufacturers you can or cannot trust.
Hi, I’m a furniture consultant with the industry expertise. I worked with the most prominent furniture and home goods retailers in the US and had a chance to see this industry from the inside. My 8+ years of experience in furniture production management made it clear for me how crucial it is to know what stores and manufacturers you can or cannot trust.
Attention: Lowes customer service
I am beyond disappointed with Lowes. I purchased a GE Cafe at your 295 Shawville blvd. location here in Calgary December 26th 2019.
My delivery date was Thursday January 16th between 10-1pm to 408 Cranberry circle SE
NO show and no phone call. When I contacted the store, I was first told the delivery date had been changed to January 22. Without contacting me they changed the delivery? On the next phone call I was informed, that they could not locate my stove. Needless to say I am upset. So I went to the store in person, and was then told by the salesperson that he personally wrapped it right after I left the store in December and put it safely in the back awaiting delivery. Their guess at that point was…”It must have been stolen”. My response was “That is not my problem…get me another one” Their response.”Oh we can’t guarantee that”.
Okay…So I leave the store still planning my install for the 22nd. next step…
After getting the run around from various sources…I get a very enthusiastic employee in the US, Nicholas, in customer service who assure’s me after over an hour on the phone…He has taken care of it …and I am getting my stove as early as this Sunday from I can only assume another Lowes in Calgary. I will be getting a phone call within 48 from the delivery people to set up the 4 hour window for delivery.
No phone call. However, I did get a call yesterday January 18th, from the manager of that store, Brad. He informed me that my stove was actually sold to another customer and they would be happy to refund my money and I could go pay full price some where else. Needless to say I am very upset, after just being told this was a resolved issue from my friend Nicholas. Anyway my answer is No…get me another stove. He then agrees to call me back in an hour and a half. No phone call
Next…From 1pm – 630pm I am shuffled from person to person in the Lowes family of customer care who informed me that the store is not even a Lowes store any more because it was purchased by another company. So, not our problem we are very sorry. I spoke to
Sean, Huck, Balou, Nicole and then Canada Nicole, who wrote up my story and gave me a case #159111-v6d0c1.
I want to say…every person I dealt with was very polite, apologetic and patient with the exception of Brad at that Lowes location. I don’t blame the staff …this is a big company issue and Lowes needs to take responsibility.
My next query is ….What? It’s not a Lowes? I beg to differ. The ads say it’s Lowes, the bags say Lowes, my receipt say Lowes, and even Lisa at that location in customer service says she works for Lowes and that’s who signs her pay check.
I would either like a 4000.00 refund so I can purchase another stove from GE or they need to deliver one this Wednesday as promised. I will be forwarding this letter to the BBB, Alberta consumer advocate, and Marvin Ellison the president and chief executive officer at Lowes. Needless to say I’m not done.
Sincerely …Caroline Richards
I purchased a washer and dryer from them specifically because they had it in stock, but they couldn’t deliver until Thursday (5 days later). Not ideal but we could survive. Wednesday night they arrange delivery for Thursday evening. Thursday they call to tell me the dryer had been sold, but another was on the truck that day and would be delivered on Friday. I requested Friday morning as we would be gone Friday evening. Got a text Thursday night confirming delivery for Friday night. Friday I get a call that none of our items are at the store and we won’t have delivery until at least Monday. I said that wasn’t acceptable and the lady said she would figure it out. I heard nothing again from Lowe’s. I’ve tried calling about 20 times today and the phone has been answered 3 times and each time transferred to another phone that doesn’t get answered. I will never shop here again and will encourage other people not to shop here either.
Attention: Lowes customer service
I am beyond disappointed with Lowes. I purchased a GE Cafe at your 295 Shawville blvd. location here in Calgary December 26th 2019.
My delivery date was Thursday January 16th between 10-1pm to 408 Cranberry circle SE
NO show and no phone call. When I contacted the store, I was first told the delivery date had been changed to January 22. Without contacting me they changed the delivery? On the next phone call I was informed, that they could not locate my stove. Needless to say I am upset. So I went to the store in person, and was then told by the salesperson that he personally wrapped it right after I left the store in December and put it safely in the back awaiting delivery. Their guess at that point was…”It must have been stolen”. My response was “That is not my problem…get me another one” Their response.”Oh we can’t guarantee that”.
Okay…So I leave the store still planning my install for the 22nd. next step…
After getting the run around from various sources…I get a very enthusiastic employee in the US, Nicholas, in customer service who assure’s me after over an hour on the phone…He has taken care of it …and I am getting my stove as early as this Sunday from I can only assume another Lowes in Calgary. I will be getting a phone call within 48 from the delivery people to set up the 4 hour window for delivery.
No phone call. However, I did get a call yesterday January 18th, from the manager of that store, Brad. He informed me that my stove was actually sold to another customer and they would be happy to refund my money and I could go pay full price some where else. Needless to say I am very upset, after just being told this was a resolved issue from my friend Nicholas. Anyway my answer is No…get me another stove. He then agrees to call me back in an hour and a half. No phone call
Next…From 1pm – 630pm I am shuffled from person to person in the Lowes family of customer care who informed me that the store is not even a Lowes store any more because it was purchased by another company. So, not our problem we are very sorry. I spoke to
Sean, Huck, Balou, Nicole and then Canada Nicole, who wrote up my story and gave me a case #159111-v6d0c1.
I want to say…every person I dealt with was very polite, apologetic and patient with the exception of Brad at that Lowes location. I don’t blame the staff …this is a big company issue and Lowes needs to take responsibility.
My next query is ….What? It’s not a Lowes? I beg to differ. The ads say it’s Lowes, the bags say Lowes, my receipt say Lowes, and even Lisa at that location in customer service says she works for Lowes and that’s who signs her pay check.
I would either like a 4000.00 refund so I can purchase another stove from GE or they need to deliver one this Wednesday as promised. I will be forwarding this letter to the BBB, Alberta consumer advocate, and Marvin Ellison the president and chief executive officer at Lowes. Needless to say I’m not done.
Sincerely …Caroline Richards
I purchased a washer and dryer from them specifically because they had it in stock, but they couldn’t deliver until Thursday (5 days later). Not ideal but we could survive. Wednesday night they arrange delivery for Thursday evening. Thursday they call to tell me the dryer had been sold, but another was on the truck that day and would be delivered on Friday. I requested Friday morning as we would be gone Friday evening. Got a text Thursday night confirming delivery for Friday night. Friday I get a call that none of our items are at the store and we won’t have delivery until at least Monday. I said that wasn’t acceptable and the lady said she would figure it out. I heard nothing again from Lowe’s. I’ve tried calling about 20 times today and the phone has been answered 3 times and each time transferred to another phone that doesn’t get answered. I will never shop here again and will encourage other people not to shop here either.